Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
IS Support Engineer provides a high quality and responsive application support to the all the company end users worldwide. Primary, the role will be responsible for supporting Jira and Confluence users, but it can be extended to a wide range of internal business applications used within Thales.

OUR REQUIREMENTS:

• To succeed at this job, you should have IS or IT support experience.
• We are looking for someone with a strong understanding of Jira and Confluence.
• If you additionally are familiar with supporting other Business or RnD applications it will be an advantage.
• We would like someone to join our team who is customer and business oriented. Someone who has good analytical skills to resolve problems and determine appropriate solutions.
• Good oral and written communication skills and fluency in English are essential in this role.
• Also, good team work and networking skills would be useful.

• As L1 & L2 support you will assist end users with their applications’ problems via CDI Ticketing System. MsTeams or e-mail.
• You will perform detailed incident analysis and provide appropriate solutions.
• If an immediate solution is not possible, you will manage the routing of tickets to other support groups to ensure all issues are solved in a proper manner.
• You will provide trainings on applications/processes to the end users.
• You will support documentation for end users or support teams.