IS Support Specialist III at Coop Shared Services, LLC

Nampa, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

0.0

Posted On

13 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Leadership, Performance Management, Service Improvement, Team Supervision, Customer Focus, Ticketing System Operations, Incident Resolution, Advanced Support, Problem Solving, Knowledge Sharing, Documentation, Process Improvement, Training Coordination, Emerging Technologies, Security Compliance

Industry

Farming

Description

ESSENTIAL JOB FUNCTIONS AND STANDARDS: Function: The position of I.S. Support Specialist III is of great significance to Valley Wide Cooperative. The I.S. Support Specialist III oversees the daily operations of the I.S Service Desk team and will report to the I.S. Operations Manager. This role will ensure timely and effective technical support for end-users across the organization. It will combine hands-on technical expertise with leadership responsibilities, including staff supervision, performance management, and service improvement initiatives. This person will act as a liaison between the support team and other I.S departments to maintain operational continuity and enhance user satisfaction. Job Summary: These are the basic requirements of the position and must be performed competently. 1. Supervise and mentor I.S. Support Specialists, including training, and assisting in performance evaluations. 2. Monitor workload distribution and ensure coverage for service desk operations, including on-call rotations. 3. Foster a collaborative and customer-focused team culture. 4. Oversee ticketing system operations: ensure proper logging, categorization, prioritization, and resolution of incidents and service requests. 5. Escalate unresolved or high-impact issues to appropriate technical teams. 6. Track metrics and generate reports on service desk performance. 7. Provide advanced support for hardware, software, and network-related issues. 8. Guide team members in resolving complex technical problems. 9. Ensure compliance with internal security and access protocols. 10. Maintain and improve internal knowledge base articles and troubleshooting guides. 11. Document recurring issues and resolutions to streamline support processes. 12. Promote knowledge sharing across the team. 13. Supervise tracking and documentation of I.S assets including hardware, software, and loaner devices. 14. Ensure proper decommissioning and replacement of obsolete equipment. 15. Identify opportunities for process improvement and implement best practices. 16. Coordinate training sessions for team development and onboarding. 17. Stay current with emerging technologies and company policies. ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES: * Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. * 2+ years of related work experience in Information Technology preferred. * Prior supervisory or team lead experience. * Strong communication skills; ability to communicate professionally with managers, supervisors, employees, customers, vendors, and the public. * Ability to make appropriate decisions and execute them according to policy. * Ability to determine the order of need and task priority based on importance. * Exhibit a professional and positive image.

Responsibilities

The I.S. Support Specialist III oversees the daily operations of the I.S Service Desk team, ensuring timely and effective technical support for end-users. This role includes supervising staff, managing performance, and acting as a liaison between the support team and other I.S departments.