IS Support Tech I at HOM FURNITURE

Coon Rapids, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

22.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Software Installation, Hardware Installation, Diagnostic Procedures, Communication, Training Manual Writing, Problem Solving

Industry

Furniture and Home Furnishings Manufacturing

Description

Description Pay $20 - 22 an hour Responsibilities The IS Support Tech serves as the point of contact for technical support and troubleshooting for HOM Furniture employees. IS Support Techs answer, evaluate, and prioritize incoming phone, voice mail, email, and in person requests for assistance. To determine the cause of the technical issue, IS Support Techs lead users through diagnostic procedures and collect information about the problem. IS Support Techs determine whether problems encountered are caused by software or hardware errors and work to solve them. The IS Support Tech installs personal computers, software, and peripheral equipment for users. Writes and revises training manual and procedures. Other duties as assigned Benefits HOM Furniture offers its full-time employees a competitive benefits package. Paid Time Off- 20 Days in 1st year for full-time employees Medical and/or Dental Coverage 401(k) Employee Contribution Plan 401(k) Employer Matching Employee discount Career advancement opportunities and training Pay on Demand - options for receiving earned wages Requirements Education: High school diploma or GED required. Experience: Hands on experience with installing and upgrading software and hardware is preferred. Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds. Other: Must be able to communicate effectively both verbally and in writing. *Reasonable accommodation will be made for those who require it. HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.

Responsibilities

The IS Support Tech serves as the point of contact for technical support and troubleshooting for HOM Furniture employees. They lead users through diagnostic procedures to determine the cause of technical issues and install personal computers, software, and peripheral equipment for users.