Job Title: IS&T Field Support Analyst
Location: Estevan, SK
Job Overview
We are currently recruiting for an IS&T Field Support Analyst to join our collaborative and diverse End User Support team. Reporting to the Lead, End User Support, the successful candidate will provide operational support to Kingston Midstream’s corporate, field, and SCADA/ICS environments. This field support role will be exposed to all facets and functions of IT operations and will be responsible for supporting end user computing devices, meeting room technologies, Microsoft 365 services, servers, networks, IT security, and field communications.

Position Responsibilities

• Develop and maintain credible and effective working relationships that demonstrate an understanding of business problems, IT strategies, issues, and priorities
• Install, configure, maintain, troubleshoot and support desktop hardware, software and critical technology including field communications
• Perform on-site and/or remote analysis, diagnosis, and resolution of complex technology problems; recommend and implement corrective solutions
• Administer and provide support to Microsoft 365 services, including SharePoint, Teams and InTune
• Partner with the Infrastructure, Control Center Operations and vendors to support SCADA/ICS Environment
• Provide IT training to end-users; ensure successful use of IT equipment
• Create and/or facilitate documenting business/technical processes and support documentation
• Follow and promote IT standards, policies and procedures
• Support critical services as an escalation point through 24x7 on-call rotation
• Travel to field sites within Southeast Saskatchewan, Manitoba, and Alberta including remote rural field sites and SCADA/ICS environments

Working Conditions

WORKING CONDITIONS OUTSIDE OF NORMAL OFFICE REQUIREMENTS:

• Repeated Mobility Requirements including: bending, lifting, crouching/kneeling, climbing stairs
• Lifting Requirements: Able to lift computer equipment up to 50 lbs
• Driving Requirements: Able to travel on highway and gravel roads to support rural sites

Skills and Qualifications

• Post-secondary degree or diploma in Computer Science or related IT discipline
• Minimum 5 years of industry experience in IT Systems, support, deployment, and associated functions
• Proven client computing experience, including desktops, laptops, tablets, and multifunction devices
• Working knowledge of Windows operating system and Microsoft 365 with a focus on SharePoint Online, Teams, and OneDrive
• Working knowledge of networking concepts, protocols, and services including: routing, switching, TCP/IP, MPLS, VLAN, DNS, DHCP, VPN
• Experience supporting field operations and communications equipment, specifically PLC, SCADA/ICS, radio and wireless communications
• Proven experience documenting business requirements, system design, test cases, production changes, along with developing end-user training and reference materials
• Effective verbal and written communicator; with the ability to communicate with individuals at all levels of technical and non-technical skills
• Works well under pressure and with time constraints and has the ability to prioritize competing priorities
• Demonstrated ability to self-manage, and be self-motivated with an eagerness to learn
• Thrive working in a high performing, team-oriented, dynamic and evolving IT team environment
• Possess valid drivers’ license and a clean drivers’ abstract

We thank all interested candidates; however, only qualified candidates will be contacted, please submit your cover letter and resume on our Careers page

• Develop and maintain credible and effective working relationships that demonstrate an understanding of business problems, IT strategies, issues, and priorities
• Install, configure, maintain, troubleshoot and support desktop hardware, software and critical technology including field communications
• Perform on-site and/or remote analysis, diagnosis, and resolution of complex technology problems; recommend and implement corrective solutions
• Administer and provide support to Microsoft 365 services, including SharePoint, Teams and InTune
• Partner with the Infrastructure, Control Center Operations and vendors to support SCADA/ICS Environment
• Provide IT training to end-users; ensure successful use of IT equipment
• Create and/or facilitate documenting business/technical processes and support documentation
• Follow and promote IT standards, policies and procedures
• Support critical services as an escalation point through 24x7 on-call rotation
• Travel to field sites within Southeast Saskatchewan, Manitoba, and Alberta including remote rural field sites and SCADA/ICS environment