INTRODUCTION

Join an organization that strives to exceed customer expectations by delivering efficient, high-quality state government services. DOA provides direct services to state agency stakeholders and designs and leads initiatives to make government more innovative and cost-effective. Working at DOA offers you the opportunity to make an impact on the quality of life in Wisconsin.
The Division of Enterprise Operations (DEO) administers enterprise policies governing procurement, risk management, and continuity of operations planning; provides services to DOA and other agencies in the areas of financial management, procurement, risk management, continuity of operations planning, and the State Prosecutors Program; and facilitates opportunities for diverse businesses to sell goods and services to state agencies.
The State Bureau of Procurement (SBOP) manages statewide contracts for goods and services commonly used by agencies and UW campuses that create consistent value and improve efficiencies for the enterprise.
Diversity, Equity, Inclusion, and Belonging are core values at DOA that guide how we build our teams, develop our leaders, and create a culture that empowers everyone to be their authentic selves. We believe that when employees are respected and valued for who they are and are accountable for demonstrating that respect to others; it drives greater engagement and collaboration, ignites creativity and innovation, and fosters connection between teams and those we serve.

POSITION SUMMARY

Under the general supervision of the Section Chief for the WisPro Resources & Special Programs (WisPro) Section of the State Bureau of Procurement (SBOP), this position provides services to SBOP on matters directly related to the IT systems’ business needs of the Bureau and acts as a Bureau liaison with the Division of Enterprise Technology (DET). This position performs services for the Bureau and enterprise procurement staff representing state agencies, campuses, and municipalities.
Under the general supervision of the Section Chief for the WisPro Resources & Special Programs (WisPro) Section of the State Bureau of Procurement (SBOP), this position provides services to SBOP on matters directly related to the IT systems’ business needs of the Bureau and acts as a Bureau liaison with the Division of Enterprise Technology (DET). This position performs services for the Bureau and enterprise procurement staff representing state agencies, campuses, and municipalities.
This position is responsible for supporting the Bureau and enterprise-wide procurement systems and data collection and analysis. This position is expected to have the knowledge of fundamental business rules, principles, and practices, as well as familiarity with IS concepts. This position works with agency and campus staff, including but not limited to procurement, IT Management, database, security, and software development teams. This position works cooperatively with procurement staff across the state, as well as with suppliers, and acts in accordance with Bureau technical and strategic directions, policies, and standards.
To view the complete IS Technical Services Senior position description, please click here.

QUALIFICATIONS

Minimally qualified applicants will have all the following:

• Experience providing excellent customer service (e.g., identifying customer needs and wants, providing service or information to meet or exceed customer’s expectation, demonstrating excellent written and/or verbal skills when interacting with customers)
• Experience with creating reports and/or analyzing data
• Experience troubleshooting user issues with computer hardware and/or software (e.g., exploring issues accessing online content, checking the computer hardware is connected correctly, providing screenshots and written documentation of unresolved issues for the IT team)

In addition to having all the items listed above, a well-qualified applicant will have at least one of the following:

• Knowledge of procurement policies, procedures, and/or systems
• Experience with project management (e.g., creating list of deliverables, establishing timelines, coordinating with other teams, providing written and/or verbal updates to stakeholders and/or management)

HOW TO APPLY

Apply online! To apply, click “Apply for Job” to start the application process. Then, you will access your existing account or to create a new account if you don’t have an account. Once you are logged in, click “Apply for Job.” Follow the steps outlined in the application process and submit your application. Please visit the Frequently Asked Questions section for general wisc.jobs user information and technical assistance.
Your letter of qualifications and resume are very important parts of your application and are used during our evaluation process to determine your qualifications as they relate to the job. Please review instructions on developing your resume and letter of qualifications. Your cover letter is limited to a maximum of two (2) typed pages, single-spaced, no smaller than 10-point font, with 1-inch margins. Resumes should be limited to no more than two (2) pages (no format requirements). Pages more than the specified limits may not be evaluated. References are not necessary at this stage of the process.
Submitted materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the hiring process for available vacancies.
Permanent classified state employees who are eligible for consideration (transfer or voluntary demotion) should complete the application process as described above by the stated deadline.
The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, women, people of color, LGBTQIA+, and people with disabilities are encouraged to apply. We provide reasonable accommodations to qualified applicants and employees with disabilities.
If you are a veteran with a 30% or greater service-related disability and are not currently employed in a permanent position with Wisconsin State Government, please send a cover letter, resume, DD-214 and documentation of your service-connected disability rating (dated within 12 months) to the contact listed below.
Questions can be directed to Pilar Blomquist at pilare.blomquist@wisconsin.gov or 715-831-3220.

Please refer the Job description for details