Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

QUALIFICATIONS:

• Bachelor’s Degree or High School Diploma plus 3 years of experience in related IT Field.
• 3 to 5 years of experience in a related IT Field.
• Experience working with remote control software applications
• Experience with Windows operating systems
• Ability to troubleshoot and solve problems by leveraging provided tools

ABOUT THE ROLE:

As a Global Support Technician you will be responsible for performing work across multiple areas (sites) and providing support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to escalated incidents as well as telephone calls, email, and chat requests for technical support from end users.
The ISD Global Support Technician is responsible for the setup, configuration, troubleshooting, analysis and repairing of computer systems, computer peripherals, mobile devices, and telephones. Install, operate, test, maintain, diagnose, and monitor computer and support equipment operations by utilizing advanced troubleshooting techniques and departmental procedures.
You will report to the Team Lead of Information Technology.

KEY RESPONSIBILITIES:

• Check IT ticketing system throughout the day and resolve tickets within designated Service level agreements metrics
• Perform troubleshooting to resolve problems within manufacturing production, an office environment, and other sites . Notify team members of problem source to assist in the resolution and escalate.
• Installs, Moves, Adds, Changes to PC, peripherals, telephony, and printer devices.
• Support and Troubleshoot Video Conference equipment.
• Provide technical support for Active Directory and SCCM, along with hands-on assistance for servers and network equipment. Responsibilities may include network monitoring, change coordination, configuration management, drawing documentation, and hardware/software upgrades.
• Support Virus Remediation and security incident response.
• Manage the local IT asset inventory, stockroom, and CMDB
• Manage on call/afterhours support for responsible office and manufacturing locations (Where Applicable).