Island Host (Chinese Speaking) at Villa Group

Gdańsk, Pomeranian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

12 Jul, 26

Salary

0.0

Posted On

13 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin, English, Customer service, Communication, Interpersonal skills, Hospitality management, Guest relations, Problem solving, Microsoft Office, Opera, Micros, Cultural awareness, Reservation management, Conflict resolution

Industry

Hospitality

Description

Company Description Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist. Job Description We are seeking a friendly, proactive, and service-oriented Chinese-speaking island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments. Greet and assist guests upon arrival, providing personalized check-in experiences and an introduction to the resort’s facilities and services. Address guest requests and inquiries promptly, offering recommendations and booking activities such as excursions, spa services, dining reservations, etc. Monitor the guest experience, proactively addressing any issues or concerns to ensure guests have a memorable stay. Conduct tours of the resort for new arrivals, explaining the facilities, amenities, and activities. Handle guest complaints or concerns with empathy and professionalism, escalating to management when necessary. Ensure a smooth departure process by providing any necessary support, such as arranging transportation and assisting with check-out procedures. Act as a bridge between Chinese-speaking guests and resort staff, ensuring clear communication and a high level of service. Qualifications Fluent in both Mandarin and English (speaking, reading, and writing). Knowledge of additional languages is an advantage. Previous experience in hospitality, guest services, or a similar role is preferred. Excellent interpersonal and communication skills, with the ability to engage and build rapport with guests. Familiarity with Chinese culture, customs, and guest expectations is an advantage. Capable of resolving guest issues with efficiency and professionalism. Willingness to work in shifts, including evenings, weekends, and public holidays as required. A passion for delivering high-quality guest experiences. Familiarity with hotel management systems or reservation software including Microsoft Office, Opera, Micros Additional Information Location: Villa Nautica, Paradise Island, Lankanfinolhu, North Male' Atoll Department: Front Office

Responsibilities

The Island Host is responsible for providing personalized guest services, including check-ins, activity bookings, and resolving guest inquiries. They act as a primary communication bridge for Chinese-speaking guests to ensure a seamless and memorable resort experience.