Island Routes - Contact Centre Agents (Full-Time & Part-Time) at The Enterprise by IR

Montego Bay, , Jamaica -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Processing, Attention To Detail, Customer Service, Communication Skills, Problem Solving, Sales, Record Keeping, Critical Thinking, Multitasking, Time Management, Interpersonal Skills, Flexibility, Initiative, Confidentiality, Teamwork, Technical Proficiency, Solution-Oriented

Industry

Hospitality

Description

Contact Centre Agent Primary Duties: Ability to handle and process large volumes of data via spreadsheets within a specified timeframe. Keen attention to detail with the ability to identify and correct errors or omissions while performing multiple tasks simultaneously. Ability to perform tedious, repetitive, and lackluster tasks within a sedentary role without losing drive, passion, or enthusiasm. Exceptional verbal and written communication skills with the ability to interact at the highest levels with peers, supervisors, senior executives, vendors, partners, and other internal and external customers. Solution-oriented with the ability to troubleshoot and handle customer complaints effectively by giving “world-class customer service” with the intent of client retention and maintaining key partnerships and relationships. Critical thinker with proven ability in dealing with difficult situations and attaining first call/ contact resolution thereby increasing customer satisfaction. Track record perusing prospective sales leads and securing sales on behalf of the business unit. Develop and maintain an understanding of the day-to-day operations of various internal departments and their procedures and policies in order to suggest possible outcomes and make proper recommendations to customers. Be able to support, maintain and (or) improve standards of record-keeping related to interactions with customers. Assist and support the process of updating and correcting information, related to marketing material, website info, promotions, events, etc. by up lining any relevant changes or improvements to the attention of the business unit manager. Consistently maintain good attendance and punctuality record. Meet and exceed Quality Assurance(Q.A.) standards as it relates to service level expectations. Meet and exceed KPIs and other service standard expectations of the company. Be willing to participate in workshops, training activities, and other company-related events as deemed necessary. Any other duties as assigned. Qualifications: A Minimum of a Diploma or O’ level subjects, including English Language or Heart Vocational Training Level II certificate in Hospitality, Customer Service, or Call Centre. 2 to 4 years of experience in a similar position or the Tourism Industry. Computer literate with computer applications and software, i.e., Microsoft Applications (Excel, Word, Outlook). Knowledge, Skills, and Aptitude Required: Must possess excellent oral and written communication skills. Must be detail-oriented. Have excellent interpersonal skills - Excellent critical thinking skills, problem-solving and interpersonal skills, and solutions-oriented. Ability to type at least 50 WPM. Have the ability to work in a fast-paced, multi-cultural environment and therefore promote harmonious relationships (inter & intra departmentally). Must be professional, positive, open-minded, and energetic. Be able to work on own initiative and solution solution-oriented. Ability to be flexible with work schedule. Ability to multitask and manage time. Must be able to shape new ideas for business growth. Must be confidential. Please Note: Only Shortlisted Candidates Will Be Contacted. Thank you for your application.

Responsibilities

Contact Centre Agents are responsible for handling large volumes of data, providing exceptional customer service, and troubleshooting customer complaints. They must also maintain accurate records and support various internal departments.