ABOUT US

Bradford Children and Families Trust was established in April 2023 to enhance the quality and delivery of Children’s Services across our district. Our purpose is clear, to ensure that our promise to improve the lives of children and young people in Bradford becomes a reality. It’s a tough ask. It requires dedication, determination, and resilience – but under a new Chief Executive, Senior Leadership team and an unswerving drive to deliver the best outcomes, we are confident that we’ll achieve our ambition – and yours.

AS AN EMPLOYER WE LIKE TO ACKNOWLEDGE OUR EMPLOYEES FOR THEIR HARD WORK AND COMMITMENT BY GIVING THEM THE OPPORTUNITY TO ACCESS A RANGE OF EMPLOYEE BENEFITS, INCLUDING:

• The opportunity to give children and young people a childhood that they deserve
• Regular supervision to support development
• West Yorkshire Pension Fund membership – with generous employer contributions
• Competitive salary and pay progression structure
• Real living wage as the minimum rate of pay
• Supportive carer and parental policies
• Enhanced maternity, paternity and adoption leave
• Access to Occupational Health and confidential counselling services
• Supportive staff networks
• Access to Blue Light Card discounts
• Professional development/support
• Career progression
• Enhanced annual leave entitlement
• Social Worker Registration fees paid
• Employee Assistance
  Starting salary is dependant on experience
  It should be noted that the Bradford Children and Families Trust does not provide Visa Sponsorship
  If you wish to discuss this role further, please contact Tom Beaumont; tom.beaumont@bradfordcft.org.uk Mob: 07483 972740

ABOUT THE ROLE

Bradford Children and Families Trust is seeking a motivated and skilled individual to join our Application & System Support team as an ISP Application Support professional. This is an exciting opportunity to contribute to the delivery of high-quality application support, maintenance, configuration, and development across the Trust.
You will play a vital role in ensuring our applications meet and exceed agreed service levels. You’ll help develop innovative solutions to business challenges, drive efficiencies, and deliver excellent customer service.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

KEY RESPONSIBILITIES

• Support, maintain, configure, and develop applications as required.
• Contribute to continuous service improvement and uphold customer care values.
• Follow service management processes and use ITIL-based tools to manage service data.
• Collaborate with colleagues to identify and resolve system issues.
• Provide expert advice on emerging technologies and their potential for service enhancement.
• Proven ability to liaise effectively with external providers and technical consultants, ensuring that systems are performing optimally and are developed in line with evolving service demands. This includes managing relationships, coordinating technical input, and ensuring timely resolution of issues to support service delivery.
• Maintain accurate service documentation and ensure compliance with relevant legislation.
• Handle sensitive and confidential information responsibly.
• Deputise for the Senior ISP or line manager when required.