ISP Manager at UNIVERSAL SERVICES TELECOM TECH LLC

Woodbury, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

115000.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telecommunications Construction, Fiber Splicing, ISP Installations, Management, Leadership, Project Coordination, Safety Compliance, Training, Communication, Microsoft Office Suite, Testing Equipment, Team Development, Job Audits, Customer Interaction, Documentation, Field Visits

Industry

Telecommunications

Description

Description We are a local, privately owned, and operated construction company that specializes in directional drilling, property restoration, and aerial placement. We have been in business since 1998 and have installed over two thousand job sites each year since. We currently run multiple directional drilling, installation/maintenance, and restoration crews across the state. Each team is equipped with state of the art, well maintained vehicles, and machinery. Universal Services is a family-oriented organization. You are not just a number here; you are family and will be given a career with a growing organization. We offer a robust total rewards package, a wide variety of benefits to choose, and year-round work. Imagine a robust income without having to worry about traveling every week. At Universal Services, we pride ourselves in being ranked first in the nation regarding performance. We truly believe this is achieved by constantly building our bond as an organization in togetherness; and if you’d like to be a part of something bigger than just having a job, then feel free to join our family. Pay and Benefits Universal Services is proud to offer a full benefits package that includes: 100% Employer Paid Short-Term Disability Insurance. 100% Employer Paid Basic Group Life and AD&D Insurance. $500 HSA contribution to qualifying plans. Additional Voluntary Benefits 401(k) with up to a 4% Employer Match Medical Insurance Dental and Vision Insurance Additional Life and AD&D Insurance Long-Term Disability Insurance Pet Insurance Personal Accident Insurance Legal and Identify Theft Protection Pay Range: $85k-$115k yearly Position Description The ISP Manager oversees Universal Services’ Inside Plant (ISP) operations, including splicing, installation, and in-building network construction activities. This role provides leadership, organization, and direction for multiple crews and technicians while ensuring projects are completed safely, efficiently, and to customer specifications. The ISP Manager works closely with Project Managers, Construction Managers, Warehouse teams, and customers to maintain high-quality standards, deliver on timelines, and drive team development. Core Responsibilities Lead and manage all ISP crews, including fiber splicers, installation specialists, and support staff. Plan, schedule, and coordinate daily and weekly crew assignments based on project priorities. Review project scopes, drawings, and documentation to ensure accurate and efficient completion. Monitor production, quality, and safety performance across all ISP job sites. Conduct field visits and job audits to verify proper work practices and standards. Collaborate with Project Managers to align manpower, materials, and timelines. Support pre-construction meetings and post-job closeouts with accurate documentation. Ensure compliance with OSHA, DOT, and Universal’s internal safety policies. Train and mentor splicers and installation specialists to meet performance and quality expectations. Support the development of new hire and ongoing training programs. Communicate job progress, issues, or delays clearly to leadership and internal stakeholders. Work directly with Warehouse and Fleet departments to ensure materials, equipment, and vehicles are available and maintained. Participate in customer meetings and represent the ISP team in a professional manner. Perform other related duties as assigned. Physical Demands Ability to visit field sites, climb ladders, and work in confined spaces when required. Must be able to lift up to 50 lbs. and perform light physical labor when assisting crews. Work may require standing, walking, bending, or lifting for extended periods. Work Environment Combination of office, field, and customer environments. Exposure to outdoor elements when visiting job sites. Fast-paced operations with changing priorities and deadlines. Must be flexible to work early mornings, evenings, and weekends as needed. Schedule Full-time, exempt position. Standard schedule: Monday–Friday, with flexibility for extended hours or weekends as projects require. Requirements 5+ years of experience in telecommunications construction, including fiber splicing or ISP installations. 2+ years of management or supervisory experience leading field crews. Strong understanding of fiber optics, in-building cabling, splicing, and installation processes. Proficient in reading and interpreting telecom construction plans, job packets, and as-built documentation. Familiarity with testing equipment (OTDR, power meters, light sources, etc.). Proficient with Microsoft Office Suite (Excel, Outlook, Teams) and project tracking software. Proven ability to lead teams, manage priorities, and meet production goals. Strong communication skills with the ability to interface effectively with internal teams and external partners. Valid driver’s license and clean driving record. Preferred Experience Prior experience managing multiple crews across varying project scopes. Experience coordinating directly with large telecom customers or contractors. Knowledge of both aerial and underground fiber systems. Bilingual (Spanish/English) preferred but not required.

Responsibilities

The ISP Manager oversees Inside Plant operations, including splicing and installation activities. This role provides leadership and direction for multiple crews while ensuring projects are completed safely and efficiently.