ISP Network Support Engineer at Pavago

, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BGP, OSPF, MikroTik RouterOS, Peplink SpeedFusion, SD-WAN, VLAN Segmentation, Wireless Backhaul, TCP/IP, NAT, QoS, VPN, SIP Troubleshooting, Network Troubleshooting, Firewall Configuration, Fixed Wireless, Network Documentation

Industry

Staffing and Recruiting

Description

🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure) Full-Time | Remote | U.S. Hours 🚀 About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support both customer-facing troubleshooting and production network operations inside a growing multi-WAN ISP environment. This is not a basic helpdesk role. You’ll work directly with: ✅ Live ISP infrastructure ✅ Multi-WAN & SD-WAN environments ✅ Wireless backhaul systems ✅ Routing & failover operations ✅ Bonded WAN connections ✅ Enterprise networking equipment You’ll troubleshoot complex connectivity issues, configure production-grade networking hardware, and help maintain high-availability systems across: fiber fixed wireless bonded WAN Starlink SD-WAN deployments This role is ideal for someone with real-world ISP/WISP/MSP experience who enjoys solving network problems in live production environments. 🔥 What You’ll OwnCustomer Support & Network Troubleshooting Respond to customer issues involving: connectivity problems latency packet loss VoIP quality routing issues Troubleshoot: bonded WAN links SD-WAN failover wireless backhaul VLAN segmentation VPN connectivity Support: routers firewalls customer premise equipment (CPE) Document: troubleshooting steps root cause analysis configuration changes Participate in rotating after-hours emergency support (1 week/month) Consult with business customers on: redundancy failover network optimization strategies ISP Network Operations & Infrastructure Monitor and maintain: wireless backhaul systems edge routing devices bonded WAN infrastructure core ISP services Provision and configure: routers VLANs firewall rules QoS policies VPNs Troubleshoot: BGP OSPF failover events routing loops WAN instability Configure and maintain: MikroTik RouterOS Peplink SpeedFusion InControl2 Support: tower deployments infrastructure expansion backhaul upgrades Maintain: configuration backups network hardening firmware updates IP documentation network diagrams 🌍 Technical Environment You’ll work across a modern ISP stack including: SD-WAN & Link Bonding Peplink SpeedFusion InControl2 Starlink 5G & terrestrial bonding Fixed Wireless Networks Cambium Ubiquiti PTP/PMP deployments Backhaul Infrastructure Siklu (mmWave) Aviat High-capacity wireless transport Enterprise Wi-Fi Cambium cnMaestro UniFi Routing & Networking MikroTik RouterOS BGP OSPF VLAN segmentation NAT QoS VPNs VoIP & QoS SIP troubleshooting QoS prioritization VoIP optimization 💻 What We’re Looking ForRequired Experience & Skills Hands-on experience in: ISP WISP FTTH MSP environments Strong troubleshooting skills involving: routing switching WAN connectivity failover systems Experience configuring: routers firewalls VLANs VPNs Strong understanding of: TCP/IP NAT QoS VLANs BGP OSPF Strong documentation and communication skills Comfortable balancing: technical troubleshooting customer communication Ability to work independently in remote environments ⭐ Strongly Preferred Peplink / SpeedFusion experience MikroTik RouterOS expertise Experience with: Cambium Ubiquiti Siklu Aviat Experience with: fixed wireless deployments mmWave backhaul systems Familiarity with: Starlink hybrid WAN deployments VoIP troubleshooting experience: SIP QoS voice optimization 🧠 What Makes You a Great Fit You enjoy solving complex network problems You stay calm during outages and troubleshooting scenarios You care about uptime, redundancy, and reliability You think proactively about optimization and scalability You can communicate technical issues clearly to customers and internal teams You take ownership instead of escalating everything immediately 📅 What a Typical Day Looks Like Troubleshoot customer connectivity and routing issues Configure routers, VLANs, firewalls, and QoS policies Monitor network infrastructure and wireless backhaul systems Investigate failover or BGP/OSPF routing events Provision new customer deployments Support VoIP quality optimization Update documentation and network diagrams Collaborate with engineering and field teams on escalations and deployments In short: You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems. 📊 Key Success Metrics (KPIs) Fast and accurate ticket resolution High network uptime and reliability Reduced repeat escalations Successful provisioning of new customer connections Accurate documentation and configuration management Strong customer satisfaction and communication quality 🌍 Why This Role Stands Out Direct exposure to real ISP/WISP infrastructure Work across: SD-WAN wireless backhaul BGP routing multi-WAN failover VoIP optimization High ownership and technical depth Opportunity to work with modern networking technologies Exposure to large-scale wireless and hybrid WAN environments Strong career growth into: Network Engineering Infrastructure Engineering Senior ISP Operations Network Architecture 🧪 Interview Process Initial Screening Call Technical Interview Practical Troubleshooting Scenario Final Interview Offer & Onboarding 👉 Apply Now If you: Thrive in live networking environments Enjoy troubleshooting complex ISP infrastructure Have hands-on routing and wireless experience Want ownership over real production systems This role is a strong fit for you.

Responsibilities

Support customer-facing troubleshooting and production network operations within a multi-WAN ISP environment. Maintain high-availability systems including wireless backhaul, BGP routing, and SD-WAN deployments.