ISP Network Support Engineer at Pavago

, , Colombia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

BGP, OSPF, MikroTik RouterOS, Peplink SpeedFusion, SD-WAN, VLAN Segmentation, Wireless Backhaul, TCP/IP, NAT, QoS, VPN, SIP Troubleshooting, Network Troubleshooting, Firewall Configuration, Fixed Wireless, Network Documentation

Industry

Staffing and Recruiting

Description

🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure) Full-Time | Remote | U.S. Hours 🚀 About the Role We’re hiring a technically strong and proactive ISP Network Support Engineer to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment. This is not a basic helpdesk role. You’ll work directly with: Live ISP infrastructure Multi-WAN & SD-WAN environments Wireless backhaul systems Routing & failover operations Bonded WAN connections Enterprise-grade networking hardware You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across: Fiber Fixed wireless Bonded WAN Starlink SD-WAN deployments This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments. 🔥 What You’ll OwnCustomer Support & Network Troubleshooting Respond to customer issues involving: Connectivity problems Latency Packet loss VoIP quality Routing instability Troubleshoot: Bonded WAN links SD-WAN failover Wireless backhaul systems VLAN segmentation VPN connectivity Support: Routers Firewalls Customer Premise Equipment (CPE) Document: Troubleshooting steps Root cause analysis Configuration changes Participate in rotating after-hours emergency support (1 week/month) Consult with business customers regarding: Redundancy Failover strategies Network optimization ISP Network Operations & Infrastructure Monitor and maintain: Wireless backhaul systems Edge routing devices Bonded WAN infrastructure Core ISP services Provision and configure: Routers VLANs Firewall rules QoS policies VPNs Troubleshoot: BGP OSPF Failover events Routing loops WAN instability Configure and maintain: MikroTik RouterOS Peplink SpeedFusion InControl2 Support: Tower deployments Infrastructure expansion Backhaul upgrades Maintain: Configuration backups Firmware updates Network hardening IP documentation Network diagrams 🌍 Technical EnvironmentSD-WAN & Link Bonding Peplink SpeedFusion InControl2 Starlink 5G & terrestrial bonding Fixed Wireless Networks Cambium Ubiquiti PTP/PMP deployments Backhaul Infrastructure Siklu (mmWave) Aviat High-capacity wireless transport Enterprise Wi-Fi Cambium cnMaestro UniFi Routing & Networking MikroTik RouterOS BGP OSPF VLAN segmentation NAT QoS VPNs VoIP & QoS SIP troubleshooting QoS prioritization VoIP optimization 💻 What We’re Looking ForRequired Experience & Skills Hands-on experience in: ISP WISP FTTH MSP environments Strong troubleshooting experience involving: Routing Switching WAN connectivity Failover systems Experience configuring: Routers Firewalls VLANs VPNs Strong understanding of: TCP/IP NAT QoS VLANs BGP OSPF Strong documentation and communication skills Ability to balance: Technical troubleshooting Customer communication Comfortable working independently in remote environments ⭐ Strongly Preferred Peplink / SpeedFusion experience MikroTik RouterOS expertise Experience with: Cambium Ubiquiti Siklu Aviat Experience with: Fixed wireless deployments mmWave backhaul systems Familiarity with: Starlink Hybrid WAN deployments VoIP troubleshooting experience: SIP QoS Voice optimization 🧠 What Makes You a Great Fit You enjoy solving complex network problems You stay calm during outages and troubleshooting scenarios You care deeply about uptime, redundancy, and reliability You think proactively about optimization and scalability You can communicate technical issues clearly to customers and internal teams You take ownership instead of escalating every issue immediately 📅 What a Typical Day Looks Like Troubleshoot customer connectivity and routing issues Configure routers, VLANs, firewalls, and QoS policies Monitor network infrastructure and wireless backhaul systems Investigate failover events and BGP/OSPF routing issues Provision new customer deployments Support VoIP quality optimization Update documentation and network diagrams Collaborate with engineering and field teams on escalations and deployments In short: You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems. 📊 Key Success Metrics (KPIs) Fast and accurate ticket resolution High network uptime and reliability Reduced repeat escalations Successful provisioning of customer connections Accurate documentation and configuration management Strong customer satisfaction and communication quality 🌍 Why This Role Stands Out Direct exposure to real ISP/WISP infrastructure Work across: SD-WAN Wireless backhaul BGP routing Multi-WAN failover VoIP optimization High ownership and technical depth Opportunity to work with modern networking technologies Exposure to large-scale wireless and hybrid WAN environments Clear growth path into: Network Engineering Infrastructure Engineering Senior ISP Operations Network Architecture 🧪 Interview Process Initial Screening Call Technical Interview Practical Troubleshooting Scenario Final Interview Offer & Onboarding 👉 Apply Now If you: Thrive in live networking environments Enjoy troubleshooting complex ISP infrastructure Have hands-on routing and wireless networking experience Want ownership over real production systems This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD-WAN environments.

Responsibilities

The role involves troubleshooting complex connectivity issues and maintaining high-availability ISP infrastructure, including SD-WAN and wireless backhaul systems. Responsibilities include configuring routers, firewalls, and BGP/OSPF routing while providing technical support to business customers.