The ISSU is responsible for providing technical and support at the branch level. This role acts as a point of contact for all escalations of branch technology issues and support. This role will collaborate with the South East Tech Support Analyst, Tech Support Analyst Manager and report to their respective Area Directors.

Minimum 2-3 years experience with IT Infrastructure and Desktop Support Services.

• Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.
• Asset - Knowledge and experience working with VDI such as Citrix.
• Asset - Experience with ticket management tools such as Remedy, Service Now etc.
• Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android, etc.) and laptop/desktop hardwar

• Responsible for the ongoing administration, and basic support of user accounts, computer systems, and mobile devices.
• Manage the lifecycle of IT equipment (laptops, phones, desktops, peripherals, etc.)
• Follow documentation for technical procedures, policies and standard processes related to IT Operations.
• Configure, test, distribute, maintain, and troubleshoot desktop/laptop equipment, smartphones, printers, software, and peripherals.
• Identify technical issues with accounts and reports to Manager for resolution.
• Maintains awareness of evolving technical and branch business capabilities and needs.
• Provide exceptional care to all employees, ensuring that the highest level of customer satisfaction is achieved.
• Participate in ongoing internal and/or external continuing education activities
• Adhere to Bayshore Policies and Procedures.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Additional duties as assigned by Manager, IT Branch experience in partnership with Area Directors
  Job Qualification

Minimum 2-3 years experience with IT Infrastructure and Desktop Support Services.

• Active Directory Knowledge, structure, and management of user accounts throughout employee’s lifecycle.
• Asset - Knowledge and experience working with VDI such as Citrix.
• Asset - Experience with ticket management tools such as Remedy, Service Now etc.
• Technical knowledge and ability to support all end user hardware and software such as printing devices, mobile hardware (iPhones, Android, etc.) and laptop/desktop hardware