Issue Management Lead Analyst - C13 - KUALA LUMPUR (CG/CPC) at Citi

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis

Industry

Financial Services

Description

Assist in the coordination and comprehensive management of issues with key stakeholders Support issue quality reviews ensuring compliance with Issue Management Policy, Standards and Procedures Facilitate Business / Function Quality Control engagement across the full lifecycle of high impact issue remediations and key remediation programs Maintain a robust tracking and reporting issue inventory including issue quality metrics to provide visibility on the status of control gaps and Issues quality control processes highlighting risk and escalating concerns in timely manner Provide challenge enabling the key stakeholders to implement sustainable solutions to address root causes Utilize analytics to assess issue remediation trends, identify key risks, and develop insights for process improvement Support key stakeholders to develop corrective action plans to address identified control gaps or failures Incorporate lessons learned guidance into the development of corrective action plans, promoting continuous improvement and timely closure of issues Ensure compliance with all relevant regulatory requirements and internal policies Partner with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Strong knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Understanding of compliance laws, rules, regulations, and best practices. Strong analytical skills to evaluate complex risk and control activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Strong problem-solving and decision-making skills Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. A strong understanding of retail banking products and processes will be highly beneficial. The successful candidate will demonstrate a high sense of urgency, strong results orientation, and the ability to take initiative, work independently, and prioritize effectively in a dynamic environment. This position requires a proactive team player who can multitask and has a proven track record in influencing diverse stakeholders to secure buy-in and drive consensus. ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Issue Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Issue Management Lead Analyst will coordinate and manage issues with stakeholders, ensuring compliance with policies and facilitating quality control engagement. They will maintain issue tracking and reporting, provide insights for process improvement, and support stakeholders in developing corrective action plans.