Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Issue Management team.
Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

MOST RELEVANT SKILLS

Analytical Thinking, Communication, Constructive Debate, Controls Lifecycle, Issue Management, Management Reporting, Policy and Procedure, Risk Management, Root Cause Analysis.
-

OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster

TEAM/ROLE OVERVIEW:

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

WHAT YOU’LL DO:

The Issue Management Quality Assurance Director is a senior management position within the Services Controls and Issue management organization. The role holder is responsible to provide independent and objective assessment on the effectiveness, quality, and timeliness of the remediation of high severity issues (including MRIA/MRA).
The position will have a high level of visibility within the organization with opportunities to work directly with Executive Management and will interact very closely with other functions throughout Citi, including the Businesses, Risk, ICRM, as well as Enterprise Technology, & Operations. Issue Management Quality Assurance Director will be instrumental in establishing and implementing quality assurance processes within Services globally.

Responsibilities:

• Act as a key resource for Issue Management teams to advise and support on the effective design and implementation of issue remediation plans, through a review and challenge of Issue description and scope, corrective action plans (CAP) and data quality of system input to ensure appropriate risk mitigation efforts are made in accordance with Control Framework.
• Lead and ensure on-time and quality execution of comprehensive QA reviews across assigned portfolio of High Severity issues, in compliance with Issue Management Policy, Standards and Procedures.
• Create and maintain consistent and best in class QA protocols. Ensure that the process provides oversight and reporting across the lifecycle of the High Severity issues.
• Demonstrate expertise of risk management and control, as well as in-depth knowledge of the assigned portfolio, and interdependencies with other Issues/Regulatory Commitments.
• Drive robust challenge enabling the key stakeholders to implement sustainable solutions to address root causes.
• Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.
• Publish quality and on-time QA status reporting to Services leadership.
• Design and implement testing approach and validation strategy for the portfolio of High Severity issues, including MRAs.
• Provide QA closure clearance.
• Ensure Citi is compliant with all relevant regulatory requirements and internal policies
• Foster strong partnerships with internal audit, business units, and senior management, communicating effectively to drive issue resolution, influence decision-making, and promote a culture of risk awareness
• Serve as the senior QA representative on various key senior Risk and Control Committees.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards