JOB DESCRIPTION:
The Issue Remediation Infrastructure & Governance team was established to design, develop and maintain the foundational structure, tools, and routines that support consistent, effective, and policy-aligned issue management across the Financial Crimes Management. The team ensures that all stages of the issue lifecycle, from identification and intake through remediation and closure are governed by clear expectations, transparent reporting, and drives accountability.
This role will have the following responsibilities:
- Develop, maintain, and enhance infrastructure tools for managing issue intake, tracking, and lifecycle workflows.
- Build and optimize SharePoint lists, Power Automate, and PowerApps forms to support standardized data entry and intake governance, as well as tools to manage issue governance through the issue lifecycle.
- Develop, and maintain Power BI dashboards to monitor issue metrics, overdue items, remediation status, extension trends, and timeliness.
- Collaborate across business, control, and risk partners to define and maintain governance routines, including pipeline management, monitoring, escalation, and closure forums.
- Support documentation of procedures, SLAs, process flows, and accountability structures aligned to the Issue Management Policy and enterprise expectations.
- Contribute to the issue pre-vetting, tracking, and reporting routines, ensuring accurate and timely data for regulatory and leadership reporting.
Monday - Friday, Standard Business Hours
EDUCATION & EXPERIENCE:
- Undergraduate degree required
- 7+ years relevant experience
- Advanced knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems
- Knowledge of current and emerging competitor and market trends
- Ability to contribute to strategic direction of the function and provide advice to senior leadership
- Skilled in preparing and managing budgets and resource allocation
- Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
- Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills
- Knowledge of risk management environment, standards and regulations
- Skilled in mentoring, coaching and performance management
- Ability to exercise sound judgement in making decisions
- Ability to communicate effectively in both oral and written form
- Ability to work collaboratively and build relationships across teams and functions
- Skilled in using software tools, methods and techniques
- Skilled in using computer applications including MS Office
- Ability to analyze, organize and prioritize work while meeting multiple deadlines
- Ability to work successfully as a member of a team and independently
- Ability to handle confidential information with discretion
PREFERRED QUALIFICATIONS:
- Proficiency with Power Platform tools: PowerApps, Power Automate, and Power BI
- Proficiency in SharePoint list architecture and design for data collection and process support
- Strong experience building dashboards and reports that support operations, risk, or issue management
- Ability to translate process and policy requirements into structured infrastructure and tooling
- Experience documenting workflows and routines
- Experience supporting or building tools (MS Office, Power BI, Power Apps) or the Issue Management Lifecycle (e.g., intake, root cause analysis, remediation, and closure)
- Familiarity with governance routines, oversight reporting, or policy-based process design
- Experience with issue management tracking, reporting, or dashboards
- Working knowledge of ARCHER, ServiceNow, or issue tracking systems
- Strong time management skills
- Comfortable working autonomously in a fast-paced environment
- Highly organized, structured, and detail-focused
- Enjoys solving ambiguous or complex process problems with scalable, user-friendly solutions
- Effective communicator and collaborator across business and control partners
- Proactive, process-minded, and accountable
- Ability to pivot and shift priorities as needed
- Ability to think strategically
PHYSICAL REQUIREMENTS:
Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
- Domestic Travel – Occasional
- International Travel – Never
- Performing sedentary work – Continuous
- Performing multiple tasks – Continuous
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
WHO WE ARE:
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
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