Issue Resolution Analyst at UniSuper

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Superannuation Industry Experience, USM Applications, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SQL, Operational Business Processes, Software Development Life Cycle

Industry

Financial Services

Description

Make an impact by resolving member incidents and issues Work with an organisation undergoing exciting transformation and change 2025 Chant West winner of ‘Super Fund of the Year’ About US At UniSuper, we are dedicated to delivering exceptional retirement outcomes for our members. With a long history in the University sector, we are a place where future-minded Australians come together. Our culture is focused on being the best place to work in superannuation, driven by our values of genuine care, being better together, and a passion for outcomes. Our Service & Experience (S&E) business unit brings together all customer-facing teams with the ambition to deliver a consistently high-quality end-to-end service and advice experience. The opportunity Within this role your focus will be to resolve member-reported incidents and issues. You will perform deep dive assessments and analysis of incidents. You will work with key stakeholders to test and implement agreed solutions and take the lead assisting with bulk and single account rectification/restoration. In addition, your responsibilities will include: Investigate and resolve member related incidents and issues. Perform deep-dive analysis and document incidents in Jira, Issue logs, and closure reports. Calculate and apply member remediation adjustments; communicate outcomes to impacted members. Introduce data validation rules and ensure stakeholder approvals for incident closure. Maintain and update process guides and procedures in Confluence. Implement new procedures and best-practice controls across Operations. Collaborate with stakeholders to test and implement solutions; lead bulk and single account rectifications. About you We are looking for an individual who has worked in a fast moving transformation environment and is comfortable working with a degree of ambiguity. To be successful in this role you have strong stakeholder management skills with the ability to work closely with people at varying levels, and via various communication channels. You are highly motivated by working with your team to achieve success and share knowledge, along with the following: Strong Superannuation industry experience Demonstrated knowledge of USM Applications i.e., Acurity, Objective, Confluence, JIRA, Investigate Microsoft Word, Excel & PowerPoints skills, plus SQL knowledge General understanding of Operational Business Processes and Software Development Life Cycle (SDLC) Why Join Us UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include: Opportunities for professional development and career progression. Access to a range of health and wellbeing programs. A culture that values diversity and inclusion. UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. It should go without saying, but at UniSuper, we value and celebrate diversity and inclusion. We believe that a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes for our members. We invite you to apply for the roles that suit your career aspirations, even if you don’t meet all the requirements. Think Great. Create Great

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role focuses on resolving member-reported incidents and issues through deep dive assessments and analysis. You will collaborate with stakeholders to implement solutions and lead account rectification efforts.