Issue Resolution Specialist at SCHNEIDER ELECTRIC SMART GRID SOLUTIONS LLC

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Advocacy, Problem Analysis, Timely Resolution, Cross-functional Collaboration, Escalation Management, Improvement Action Planning, Record Keeping, Issue to Prevention Process, Communication Skills, Influence Skill, Commercial Acumen, Quality Tools Execution, Organizational Skills, Team Driving, Digital Skills, Technical Aptitude

Industry

Automation Machinery Manufacturing

Description

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency. The Opportunity We are seeking an experienced communicator and quality leader for our position of Issue Resolution Specialist, Home Solutions to join our Adelaide team. As the Issue Resolution Specialist, you will play a crucial role in ensuring customer satisfaction by addressing and resolving customer and product concerns effectively to Schneider Electrics Quality framework. Reporting to the Director, Customer and Offer Quality, Pacific, the Issue Specialists expertise will be essential in facilitating the resolution of customer issues, acting as the single point of contact for the customer and coordinating the response of the relevant disciplines inside the business to bring fast, effective solutions which drive customer loyalty. This exciting new career opportunity will see you providing: Act as the Customer Experience advocate as first responder and mobilise the Schneider network to solve customer facing product issues Drive Customer Centricity, analyse and diagnose problems reported by customers, providing timely resolutions Collaborate with cross-functional teams to escalate and resolve complex issues Define and follow-up the improvement action plan and priorities with business stakeholders Maintain accurate records of customer interactions and issue resolutions Contribute to Issue to Prevention (I2P) process advocacy and drive Customer Centricity at country level Our ideal candidate will possess: Tertiary qualification in Engineering or an Electrical trade related discipline is preferred 8+ years of experience in a Quality, Project Management, or Customer Management role Strong influence skill with a global mindset Demonstrated resilience when dealing with issues with complex topology Demonstrated communication skills to internal and external customers in challenging customer situations Commercial acumen and skills in executing quality tools in a matrix environment Organisational skills and ability to form and drive cross functional teams to an outcome Well-developed digital skills and a technical aptitude In this role, you will be part of a global network of expertise across the business and some work across different time zones will be required to ensure valuable connections with overseas colleagues. This will be balanced in accordance with Schneider Electric’s strong commitment to flexibility at work. Why Schneider Electric? We’re proud to be Time’s #1 Most Sustainable Company in the World. At Schneider Electric, you’ll find purpose, flexibility, and a culture that values inclusion, learning, and impact. What we offer: Flexible work arrangements and global family leave Competitive salary and share program options Career development in a global, future-focused company A supportive, inclusive team environment Our Recruitment Process Apply online Initial phone conversation Virtual and in-person panel interviews All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable. If you’re driven by purpose, technically skilled, and ready to make an impact - we want to hear from you. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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Responsibilities

The specialist will act as the Customer Experience advocate, mobilizing the network to solve product issues and driving customer centricity through timely problem resolution. This role involves collaborating with cross-functional teams to escalate complex issues and defining improvement action plans with stakeholders.