ABOUT THE ROLE:

We are seeking an experienced, resourceful and detail-oriented individual who is willing to show initiative and contribute a positive and adaptable attitude to our multi-functional Support Operations team.
Reporting to the Service Desk Supervisor, you will play a pivotal role as part of a small and dedicated team of IT professionals. Bring your enthusiastic approach and customer service brilliance with the ability to manage multiple requests with different priorities, within agreed time frames.
The primary responsibilities of this role are to answer calls and emails regarding technical problems, general IT and application support, support the configuration and maintenance of desktops, laptops, desk phones, mobile devices, data logging systems and basic networking support.
This is a 1-year maximum-term contract, full-time position working an attractive residential roster (8 days on, 6 days off, 10 hours per day).

RESPONSIBILITIES INCLUDE:

• log and resolve incidents and requests, and manage IT outages and disruptions;
• provide a positive customer support experience;
• setup, configure and deploy new IT hardware across the company;
• create and maintain documentation;
• network troubleshooting;
• work closely with the IT Team and take initiative to improve IT operations;
• effectively prioritize and handle multiple tasks simultaneously; and
• gather information relating to outages and work with senior resources to minimize downtime.