JOB SUMMARY

We are looking for a proactive and personable IT Account Manager / Project Coordinator to join our established team. This is a vital customer-facing role focused on nurturing strong, long-term client relationships and ensuring seamless communication between our customers and the IT helpdesk team.
This is not a sales or incentivised role — it’s about building trust, providing consistent service, and making sure clients feel supported and well-informed at all times.

• Acting as the primary point of contact for a portfolio of clients, ensuring they receive excellent and consistent service
• Supporting the onboarding process for new clients, gathering the necessary information and documentation to ensure a smooth transition to our IT helpdesk
• Coordinating smaller IT projects end-to-end: liaising with internal teams, tracking milestones, and ensuring deadlines are met
• Maintaining regular contact with clients, providing updates, and managing expectations throughout the project lifecycle
• Monitoring service delivery and proactively resolving any client issues or queries
• Collaborating closely with the helpdesk and technical teams to keep client records, tasks, and tickets up to date
• Must live within commuting distant of the head office