JOB DESCRIPTION:

You will be working in the IT department providing technical support to computer users, for Microsoft Windows and Office, Active Directory and Application User Support, responsible for:
. Building laptops and computers to requirements.
. Repair, replace and upgrade computers.
. Assist with PC management software, Microsoft System Configuration Manager (SCCM)
. Provide End User support
. Setting Up, Installing and Configuring computer systems
. Diagnosing hardware/software faults and solving technical problems, either over the phone, on-line or face to face.
. Assist with internal audit reviews and requests
. Respond, Assign and Resolve Helpdesk Tickets, provide reporting and perform to SLA’s.
Requirements:

REQUIREMENTS:

. Good verbal communication, written and documentation skills
. The ability to explain complex information in simple, clear terms to non-IT personnel
. The ability to deal with difficult callers and the skills to assess each customer/employee’s IT knowledge levels appropriately
. A Logical, structured thinker, with strong analytical and problem-solving skills
. 3 years technical training or in-depth experience in Microsoft computers, Windows, Services, mobile devices and technologies
. Knowledge of Cyber Security tools, and information security requirements.
. Ability to work with people in other departments, at different levels and with external vendors and suppliers
. Knowledge of escalation management and the process

ADDITIONAL SKILLS PREFERRED (BUT NOT REQUIRED):

• Knowledge of Active Directory, and User Provisioning
• Knowledge of Tablets, Cell Phones, experience in support users
• ITIL Process knowledge and Training, e.g. Foundation Certification
• Certification in Microsoft Windows, Active Directory
• Knowledge of IT systems, terminology and processes

Please refer the Job description for details