WHO WE ARE:

Culture Kings is a premium streetwear brand with exclusivity and superiority across a wide range of genres, styles and cultures. Curated with an extensive selection of over 100 leading brands from around the world, as well as World Exclusive pieces you won’t find anywhere else, the Culture Kings collection stands as one the most sought-after streetwear retailers on the market today.
Frequently visited by some of the world’s best athletes, artists and tastemakers, Culture Kings remains ahead of its game in offering an elite perspective of the ever-changing global streetwear landscape.

SKILLS & EXPERIENCE

• 3+ years’ experience in IT administration, systems support, or similar technical role.
• Working knowledge of Windows, Mac, and mobile device management (Android & iOS).
• Experience managing SaaS applications, user provisioning, and identity platforms (e.g., Azure AD, Okta, Google Workspace).
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls).
• Familiarity with endpoint protection, patch management, and IT security practices.
• Experience with automation/scripting (PowerShell, Bash, or Python).
• Strong problem-solving skills with the ability to balance priorities in a fast-paced environment.
• Good time management with the ability to meet deadlines
• Good verbal and written communication skills
• Ability to mount and install hardware
• Ability to work as part of a team or autonomously
• Experience using POS systems, Desktop Mac and Windows, Windows and Linux servers, Wired, wireless, & VPN management, IP Telephony, Cloud infrastructure management, Security camera systems, Virtual server management.

• Systems & Infrastructure Administration
• Administer & maintain user accounts, permissions, and access controls across multiple SaaS applications and platforms.
• Monitor & support the organization’s infrastructure, including networks, storage, and system backups.
• Manage endpoint devices (desktops, laptops, mobile devices), ensuring configuration, patching, and security compliance.
• Assist with upgrades, deployments, and lifecycle management of IT systems and physical assets.
• Maintain an accurate asset register and related documentation.
• Contribute to the development and enforcement of IT policies, procedures, and standards.
• Network & Security
• Support configuration and monitoring of firewalls, switches, and wireless networks.
• Help Implement and maintain security policies for endpoints, cloud services, and network infrastructure.
• Assist with vulnerability assessments, patch management, and incident response activities.
• Work with the IT department and our security partners to ensure compliance with cybersecurity frameworks and standards.
• Support activities related to IT governance, data protection, and cybersecurity compliance (e.g., ISO27001, SOC2, or other relevant frameworks).
• SaaS & Application Management
• Provide administrative support for a wide range of SaaS products used across the business.
• Troubleshoot application issues and escalate vendor support requests when needed.
• End-User Support
• Provide Tier 2 support to staff, resolving technical issues across devices & applications,
• Document solutions and contribute to a knowledge base for self-service support.