REQUIREMENTS:

• At least 1 year of experience in similar job capacity.]
• Basic knowledge in using ITSM tool will be an added advantage.
• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.
• Proficient in MS Word, Excel and PowerPoint.
• Good communication skills in both oral and written.

SUMMARY OF THE ROLE:

Provide administration support to the IT Operations Team that is deployed at the customer site.

RESPONSIBILITIES:

• Submit the service request tickets in ITSM (IT Service Management) when requested by the support teams or clients, track and ensure they are completed to meet pre-defined turnaround time.
• Help and assist in tracking the clean laptop counts.
• Help and assist in scheduling appointments for various activities.
• Keep track of the asset inventory in the storeroom.
• Any other ad-hoc duties as required and assigned in relation to the administration support.