IT Administrator III (Canada Remote)

at  Fullscript

Fullscript leads the way in proactive whole-person care, empowering over 100,000 healthcare practitioners to serve 10 million patients. Our platform enables practitioners to deliver complete care; designing holistic health plans, educating patients, managing lab diagnostics, and prescribing high-quality supplements—all in one place.
Come build a healthier future with us and let’s make healthcare whole.
As an IT Admin III, you will play a key role in supporting our team by resolving technical challenges, managing systems, and ensuring smooth IT operations across the organization, including warehouse environments. You will work in a fast-paced environment that values agility, ownership, and clear communication.

• Troubleshoot helpdesk requests, providing support for both Mac and Windows environments.
• You will create and solve tickets, and use triage judgment to set priority levels for different tasks.
• Troubleshoot WMS systems.
• Manage SaaS applications, including account provisioning, troubleshooting, and access control.
• Act as a point of contact for IT issues that may arise in the distribution centers.
• Install new cabling runs to access points, workstations and other hardware as the distribution center continues to grow.
• Resolve any network-related issues. Familiarity with Cisco, Ubiquiti, and Fortinet hardware is key.
• Write and maintain detailed documentation for technical processes and troubleshooting steps.
• Effectively communicate complex technical concepts to non-technical stakeholders.
• Support asset management by maintaining accurate records and performing regular audits.
• Maintain inventory asset management of all owned hardware.
• Assist with the implementation and rollout of automated warehouse equipment.
• Be willing to travel as needed to provide hands-on IT support as different company locations.