IT Administrator & Support Specialist at Relevance Digital Agency

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Windows OS, Mac/Linux, Networking, Microsoft 365, Azure, Application Deployment, Scalefusion MDM, Google Workspace, GDPR, ISO 27001, Hubspot CRM, Project Management Tools

Industry

Marketing Services

Description

Relevance is a Google-multi awarded, fast growing Digital Agency that provides cutting edge online marketing services. Great Place To Work Great Place To Work Hellascertified Relevance in 2020 as a Great Place To Work. This special recognition is a meaningful achievement and encourages us to enhance our efforts to create an open, inclusive, and creative high trust working environment where everyone feels as an integral part of our team and can evolve personally and professionally. We are grateful to our people for believing in our mission and doing their best to make Relevance a great place to work. Selected Clients AVIS, BEAT, Jumbo, Kaizen Gaming, Zakcret, Mothercare, Porsche, Hondos Center, Public, Brown Hotels, Celestino, Agnotis, Prince Oliver, YAMAHA, Zeus & Dione, UNICEF Greece, Benaki Museum. Awards Google Ads Impact Awards 2025: Data Innovation Award Peak Awards 2025: Grand Winner | Best Performance Per Industry (13 Awards) Google Premier Partner Awards 2021: Diversity, Equity, and Inclusion Award Winner Peak Awards 2020: Performance Agency of The Year (41 Awards) Google Premier Partner Awards 2019: Video Excellence Award Winner E-volution Awards 2019: 14 Awards Peak Awards 2019: Performance Agency of The Year (30 Awards) Google Premier Partner Awards 2018: Display Innovation Award Winner Google Premier Partner Awards 2018: Video Innovation Award Winner Google Export Guru Award 2018 Peak Awards 2018: 15 Awards Google Export Guru Award 2017 Stelios HajiIoannou Young Entrepreneurship Award 2017 Google “Ready to Rock” Award 2016 Our Principles At Relevance, we focus on six core principles through which we cultivate our culture, promote excellence and evolve: Diversity - Knowledge - Innovation - Execution - Humility - Ownership. Our company's core purpose is to provide an environment for employees, clients and ourselves to flourish and throughout our eleven-year long lifetime we have heavily invested time & resources in building and maintaining a strategy, structure and methodology with one goal in mind; Growth. We have also managed to create an inspiring working environment in which our people can perform and develop by guiding and being guided. We Hire for Attitude and train for Skill We see every recruit as a next important building block for our company and search for well-rounded professionals with diverse backgrounds and an insatiable appetite for knowledge. Subsequently, we passionately invest in their skill-set development by: (1) providing a comprehensive product education orientation (2) setting performance related targets that impact their end of year salary increase, reinforcing at the same time meritocracy, (3) supporting an open space culture to nurture knowledge sharing. As an IT Administration & Support Specialist, you will: Provide timely and effective technical support to team members, both on-site and remotely, across various channels (phone, email, chat) Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices Configure and set up new team members’ laptops and accounts, ensuring a seamless onboarding process with the necessary guidance and support Maintain and upgrade IT systems, including managing user accounts, access permissions, and software installations/updates/configurations Administer mail accounts, aliases, and group emails Accurately record and update company hardware and devices using the asset management tool Perform hardware repairs and replacements when required Create and maintain comprehensive documentation for technical issues, resolutions, and IT procedures Ensure system security and compliance with organisational policies and industry standards Regularly check and maintain antivirus and email protection systems Participate in the evaluation, implementation, and deployment of new technologies and IT projects Collaborate with other teams to ensure continuous improvement and seamless IT operations What you will bring: 4-5 years of proven professional experience in IT support Working knowledge of: Windows OS and Mac/Linux Networking: LAN, WAN, TCP/IP, DHCP, DNS, and Active Directory Hardware: Laptops, printers, copiers, and projectors Enterprise Applications: Microsoft 365 & Azure environments Desktop Management: Application deployment and updates Scalefusion MDM or a similar too Familiarity with Google Workspace is a plus Knowledge of GDPR and ISO 27001 information security standards is a plus Knowledge of Hubspot CRM and Project Management Tools (e.g., Redmine) is a plus Benefits Competitive salary Private Medical & Life Insurance Growth opportunities Extensive education City Center Office Bonus opportunities

Responsibilities

As an IT Administration & Support Specialist, you will provide timely and effective technical support to team members and diagnose and resolve hardware and software issues. You will also maintain and upgrade IT systems, ensuring a seamless onboarding process for new team members.