PHYSICAL REQUIREMENTS:

• Ability to lift and move equipment (20-50 lbs).
• Comfortable standing, kneeling, and using mechanical tools for extended periods.

WHO WE ARE:

ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a particular focus on the aviation sector. Our 24/7 support, expert teams, and commitment to security, compliance, and excellence make us leaders in our field. Whether it’s managing IT hardware lifecycle services or supporting critical operations at airports worldwide, ESP is dedicated to exceeding customer expectations every time.
If you’re ready to develop your career in IT, deliver exceptional service, and work with a passionate team, we’d love to hear from you.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
ESP Global Services is an Equal Opportunity employer

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs
• Troubleshoot and resolve all airline host and connectivity issues
• Maintain a high level of communication at all time with both colleagues and senior members of staff and provide timely updates to the Global Service Desk so that progress against each individual incident can be updated as required.
• Resolve any issues escalated by the Airport Technicians in a timely manner to ensure that customer SLAs can still be met.
• Offer support and on-site training and coaching to the Airport SSK engineer to increase their understanding and skill in resolving incidents.
• Identify any spares required and advise the Global Service Desk accordingly to ensure that the customer incident can be updated accordingly.
• Carry out regular “floor-walking” and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.