IT Analyst at Acquis Consulting Group

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

95000.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operating Systems, Windows, MacOS, Microsoft 365, SharePoint, OneDrive, Teams, Office, Exchange, Troubleshooting, IT Security, Communication Skills, Interpersonal Skills, Customer-Oriented Mindset

Industry

Business Consulting and Services

Description

Acquis IT Analyst The IT Analyst will need to be local to NYC and be available to work from our New York office four days per week. COMPANY SUMMARY Acquis Consulting Group is a world class management consulting firm best known for helping ambitious organizations design strategies and putting those strategies to work. With our ‘Think + Do’ approach, we design innovative solutions leveraging strategy, implementation, and digital services for early start-ups to Fortune 500 companies. Acquis serves both domestic and global organizations from our headquarters in New York City with satellite offices in Boston, Parsippany (NJ), London and Prague. COMPANY CULTURE Acquis is a ‘People First’ organization, representative of one of our core values. Not only do we measure our success through the delivery of our services, but more importantly, through the satisfaction of the people who work here. We have cultivated a tight-knit culture where each individual has an opportunity and responsibility to contribute to our collective success. Due to this collective effort, we are proud to be consistently recognized as one of the ‘Best Small Firms to Work For’ by Consulting Magazine. Acquis is seeking experienced individuals who will bring insight, passion, and intellect to the lasting relationships we establish with our clients. We go to great lengths to hire valuable additions to Acquis’ collaborative and diverse work culture. We are committed to investing in our employees' growth and fostering equity in career opportunities and advancement. JOB DESCRIPTION Responsibilities will include providing technical support to end-users, troubleshooting hardware and software issues, managing, and maintaining IT systems, and assisting with IT projects. This role requires a strong understanding of IT principles, excellent problem-solving skills, and the ability to communicate technical information to non-technical users effectively. · End-User Support o Provide technical assistance and support to end-users through various channels (i.e. chat, phone, email, and in-person). o Resolve hardware and software issues promptly and efficiently. o Assist in setting up and configuring user accounts and access permissions. · Technical Troubleshooting o Diagnose and troubleshoot hardware, software, and network problems. o Document troubleshooting steps and solutions for future reference. · System Maintenance and Upkeep o Perform routine system maintenance tasks, such as system updates, patches, and backups. o Assist in managing hardware and software inventory. · Security Compliance o Adhere to and enforce IT security policies and procedures. o Assist in maintaining a secure IT environment by implementing security best practices. o Participate in security planning meetings. · Documentation of IT processes · New Hire Onboarding and Training o Provide training and guidance to end-users on IT-related topics and best practices. o Help users understand and utilize IT resources effectively. o Lead IT onboarding processes for new employees, including account provisioning, equipment setup, security training coordination, and systems access configuration. Qualifications: · Strong knowledge of operating systems (Windows & macOS) and software applications · Experience administering Microsoft 365 (Admin, SharePoint, OneDrive, Teams, Office, Exchange) · Familiarity with single-sign on and identity management (Okta preferred) · Proficiency in troubleshooting hardware, software, and network issues · Familiarity with IT security principles and best practices · Excellent communication skills, both written and verbal · Strong interpersonal skills and a customer-oriented mindset ACQUIS BENEFITS INCLUDE: • Comprehensive health insurance benefits • 401K and company match • Competitive PTO, parental leave and time off policy • Life insurance • Health club and physical fitness subsidies • Home office subsidy • Home internet and cell phone subsidies • Access to personalized mental health platform • Education assistance • Student loan reimbursement • Charity donation matching program Salary: Actual compensation is influenced by many factors including individual skill set, experience, specific office location and qualifications. For positions located in New York City only, the range of starting base pay for this role is $80K-$95K.

Responsibilities

The IT Analyst will provide technical support to end-users, troubleshoot hardware and software issues, and assist with IT projects. Responsibilities also include managing IT systems and ensuring security compliance.