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IT Analyst at Eaton USA

Casablanca, Casablanca-Settat, Morocco -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Troubleshooting, Customer Service, Windows Environments, Network Infrastructure, Hardware Troubleshooting, SAP Support, Problem-Solving, Communication Skills, Asset Tracking, IT Documentation, Training, Project Coordination, Manufacturing IT, ITIL Processes, Setup and Configuration

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Provide Level 1 & 2 IT support for hardware, software, and connectivity issues on-site, ensuring quick resolution of IT incidents. Manage user requests for equipment and peripherals (e.g., laptops, headsets) and assist with setup and configuration. Support shopfloor systems and troubleshoot connectivity issues on specialized production machines. Guide users on IT tools and platforms and assist with transitions (desktop to laptop, new technologies). Maintain IT documentation and inventory, including asset tracking and process updates. Coordinate and implement local IT projects, such as printer replacements, server upgrades, and telephony changes. Provide training and communication to users on new technologies and best practices. Education: Bachelor's degree or Master's in Computer Science, IT, or related field. Experience: Minimum 5 years in IT support roles, including at least 2 years in an industrial/manufacturing environment. Languages: Fluent in English, French, and Arabic. Technical Expertise: Windows environments, network infrastructure, hardware troubleshooting, SAP support. Strong troubleshooting and problem-solving abilities in production and manufacturing IT environments. Excellent customer service and communication skills; ability to work independently. Knowledge of Windows OS, networking, and infrastructure systems (servers, storage, telephony). Familiarity with IT Service Management (ITIL) processes. Ability to manage multiple priorities and work under pressure.

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Responsibilities

Provide Level 1 & 2 IT support for hardware, software, and connectivity issues on-site. Manage user requests for equipment and peripherals, support shopfloor systems, and coordinate local IT projects.