IT Analyst

at  Go Auto

Job Description:

GO AUTO – ONE OF CANADA’S LARGEST AUTO DEALERSHIP GROUP – IS ON THE HUNT FOR AN INFORMATION TECHNOLOGY ANALYST

Are you looking for a full-time career with flexible hours and the opportunity to work and grow alongside the top Information Technology pros in the west? Do you have a happy to help attitude and willing to go the extra mile? Do you thrive in fast paced growing environment?
If so, then you’re the perfect person to join the Go Auto family, and we’d love to have you join our Information Technology department!

JOB DESCRIPTION – WHY YOU MATTER

The IT Support Analysts are the first line of contact for customers experiencing issues with installation, configuration, operation and management of Go Auto managed services. They are the “face of Go Auto” and must be passionate about helping staff solve problems with a sense of urgency. A sense of humor also goes a long way.
A successful candidate will have excellent customer service skills as well as good analytic, critical thinking and troubleshooting skills.

• Understand customer support, likes to work with people and can ensure that the customer is satisfied.
• Address and resolve basic and complex incident and requests; enter quality information into tickets and appropriately capture data; complete follow-up and follow-through on all tickets.
• Manages all incident and request to ensure that work is completed to the customers’ satisfaction.
• Build strong relationships within Go Auto by working across organizational boundaries to resolve customer incidents and requests.
• Contributes to self-help knowledge bases and documents typical requests and incidents, resolutions and work around procedures.
• Identifies, evaluates, promotes and implements customer support best practices.
• Mentors, supports, and cross-trains other service desk and desk side analysts.
• Grows deeper knowledge of current corporate products, increasing ability to resolve tickets on first contact.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Uphold any confidential information that you may be privy to as it relates to your role. Loose lips need not apply.
• Responsible for hardware deployment and onsite support, including PCs, monitors, printers, and anything else deemed “IT Equipment”
• Ensures inventory of equipment that is being deployed or recovered is recorded and Inventory Coordinator is updated of any change