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IT Analyst II, Operations Services at Ambatovy
Toamasina, Atsinanana, Madagascar -
Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Computer Science, IT Support Methodologies, Ticketing System Tools, Communication Skills, Writing Skills, Verbal Skills, Presentation Skills, Servers, Networks, Software, Computing

Industry

mining

Description
"By applying for a position at Ambatovy, you agree that some personal data you provided will be collected in order to evaluate your application for this position as well as for other open positions. These personal data will be treated confidentially in accordance with the Malagasy law no. 2014-038 dated 9 Janvier 2015 on personal data protection." Responsibilities: IT Analyst II, Operations Services is responsible for the day-to-day support of Tier 1 and Tier 2 services, and will be responsible for resolving 1st line service requests and incidents for all assigned tickets, while performing advanced 2nd line troubleshooting for issues that cannot be resolved by 1st line support, and working directly with other IT groups to ensure the effective resolution of support-related requests. Required skills: Degree in Computer Science (Bac+3) Strong understanding of IT support methodologies (ITIL recommended) and ticketing system tools At least 3 years of experience in the IT field Advanced communication skills Excellent writing, verbal, and presentation skills Knowledge of IT: servers, networks, software, and computing Send your application before January 23rd, 2026
Responsibilities
The IT Analyst II is responsible for day-to-day support of Tier 1 and Tier 2 services, resolving 1st line service requests and incidents. They will perform advanced 2nd line troubleshooting for unresolved issues and collaborate with other IT groups for effective resolution.