Your Opportunity:
We are seeking a motivated individual eager to learn and assume a key role within our team. Reporting to the EMS IT Dispatch and Communications Manager, this position supports EMS Communications Centres by managing and maintaining essential systems such as radio dispatch consoles, voice loggers, radio equipment, and radio systems. The primary objectives for the EMS Dispatch Communications Support Specialist include ensuring the availability and optimal performance of these systems. Key Responsibilities: Systems Support: Maintain and ensure the optimal performance of radio dispatch consoles, voice loggers, radio equipment, and radio systems. On-Call Availability: Provide 24/7/365 support for critical systems as required, ensuring minimal downtime and swift issue resolution. IT Ticket Management: Receive, triage, and resolve IT tickets related to dispatch communications systems promptly. Project Participation: Engage in projects and initiatives to support and enhance EMS dispatch business operations. Mentorship and Training: Offer mentorship, guidance, and training to team members, fostering a collaborative and knowledgeable work environment. This role is perfect for someone with a passion for ensuring reliable communication systems and a desire to grow within a dynamic team environment. If you’re ready to take on a vital role and contribute to the success of EMS Communications Centres, we encourage you to apply.
Description:

As an IT Analyst II, you will provide technical support related to information technology applications either directly to users of the systems or to service delivery functions. You will ensure reliable operations of information systems, resolve complex technical problems, find solutions to customer needs, and lead projects and program initiatives. You will be responsible for more advanced application, telecom or technology support duties. You will investigate, diagnose, and resolve complex problems that have typically been escalated several levels before assignment to this position, and will translate business requirements into technical requirements for a solution and recommend a potential approach to the vendor. You will analyse the solution provided to ensure that it fits both technical requirements and business needs. You will also spend time on project or initiative leadership and delivery.

• Acute Care Alberta: N
• Primary Care Alberta: N
• Recovery Alberta: N
• Classification: IT Analyst II
• Union: AUPE GSS
• Unit and Program: Emergency Medical Services Information Technology
• Primary Location: Quarry Crossing
• Location Details: As Per Location
• Multi-Site: Not Applicable

• Acute Care Alberta: N
• Primary Care Alberta: N
• Recovery Alberta: N
• Classification: IT Analyst II
• Union: AUPE GSS
• Unit and Program: Emergency Medical Services Information Technology
• Primary Location: Quarry Crossing
• Location Details: As Per Location
• Multi-Site: Not Applicabl