IT Analyst Infra Services Support at Eaton USA

Bajos de Haina, San Cristóbal, Dominican Republic -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Request Management, Change Management, Problem Management, PC Support, Asset Management, Disaster Recovery, Technical Support, Application Upgrades, License Compliance, Infrastructure Maintenance, Communication, Coordination, Documentation, Customer Service, IT Policies

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types. PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal. Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation. Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure. Provides 1st and/or 2nd level PC support as applicable for infrastructure hardware and software in order to provide the customer with a workaround or a fix. Provides desk-side support at sites and, at smaller sites, may be the main point of contact for desk-side support. Coordinates, schedules, tests, implements and documents application upgrades or patches in order to remain on current levels of software utilized in the supported sites. Gathers information needed to support IT business metrics. Maintains control of desktop software and hardware in order to ensure license compliancy and asset management.Implement software and hardware upgrades to support IT initiatives and comply with established standards. Maintain infrastructure in order to decrease downtime and maintain quality. #LI-AR7 1-3 years of experience Conversational English Experience in infra svsc We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The IT Analyst Infra Services Support is responsible for resolving incidents, requests, changes, and problems while meeting defined service level agreements. This role also involves managing the PC/device lifecycle, ensuring compliance with IT policies, and providing technical support.