IT Analyst Intern at Eaton USA

South Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, PC Hardware, Software Troubleshooting, Asset Management, Incident Management, Request Management, Problem Management, Communication Skills, Critical Thinking, Continuous Improvement, Windows Operating Systems, Networking, PowerShell, Customer Service, Manufacturing Technology, Collaboration

Industry

electrical;Appliances;and Electronics Manufacturing

Description

We are currently seeking an IT Analyst Intern to join our team. This position will be based in South Milwaukee, WI with secondary support at Franksville, WI. The IT Analyst Intern is responsible for providing client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Install, configure, maintain and troubleshoot PC hardware (Wi-Fi connectivity, VPN issues), software, hardware, associated peripherals, network printers, telephony, and standard productivity software for internal customers. Handle PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets. Learn the standard IT Service Management (ITSM) processes of Asset Management, Change Management, Incident Management, Request Management, and Problem Management. Provide “smart hands” and eyes support for other infrastructure located outside of the sites you support on behalf of the Infrastructure SME teams. Participate in application, infrastructure, security and OpEx initiatives and support activities as needed related to site infrastructure that requires physical on-site presence, interaction with site personnel and/or expertise about site-based IT systems. Assist with the basic support of various site-based operational technology systems. This varies widely from site to site and requires partnership with the manufacturing engineers. Be the ‘Face of IT' for the site at the site. Respond to and document IT support tickets in ServiceNow and provide suggestions for improving customer service, knowledge articles and internal processes. Participate in annual Risk Assessment and Profit Planning activities, including Disaster Recovery Reviews with leadership. Actively seek out, participate and lead projects to maintain and improve the computing environment with a focus on continuous improvement. In pursuit of an associate's degree or technical certification, in a computing area such as computer science or information systems from an accredited institution Minimum 2 years of IT experience (formal or informal). Proficiency in MS Office applications (Teams, Outlook, Word, Excel, PowerPoint, etc.) This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Arden, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. 2 plus years of IT experience supporting Windows operating systems and PCs. Knowledge of Industrial Electronics Technology/ Mechanics and Repair Technologies Prior experience or knowledge in specific technologies, networking, or programming languages (i.e. PowerShell) Position Criteria Strong written and verbal communication skills with attention to detail Ability to take direction and work collaboratively as part of a diverse team Growth mindset with motivation to learn new technology. Openness to feedback and commitment to continuous improvement. Support of miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. Use of ticketing system and meeting Service Level Agreements IT Service Management - Asset Management, Change Management, Incident Management, Request Management, and Problem Management. Critical thinking and problem-solving abilities to research and resolve issues We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

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Responsibilities

The IT Analyst Intern is responsible for providing client infrastructure support, including monitoring Incident and Request queues and ensuring timely resolution. The role involves installing, configuring, maintaining, and troubleshooting various IT equipment and systems.