IT Analyst

at  Leap Event Technology

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.
We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.
Leap Event Technology is recognized and certified as a Top Workplace and Great Place to Work Canada.
Sounds interesting? Let’s talk.

EXPERIENCE & SKILLS:

• Associate’s Degree, Bachelor’s preferred
• 5+ years experience in a Helpdesk/IT Support position, with at least 3+ working in with a large enterprise-level IT organization
• 3+ experience working in a Google Workspace Environment, prior Google Workspace administration experience is required
• 3+ years experience support experience in Windows and Mac environments
• Prior experience supporting and administrating the following enterprise tools is required:

MDM (Jamf, Kaseya), Sophos AV, Atlassian (Jira Service Desk)

• Experience managing IT inventory, systems, and vendor relationships
• Excellent written and oral communication skills
• Highly organized and detail oriented
• Exceptional problem-solving and analytical thinking skills
• Strong time management and task prioritization skills
• Must be self-motivated and have a desire and curiosity to constantly improve technical skills and keep up to date with technological advances
• Familiarity with PCI compliance
• ITIL certification and other related industry certification is a plus

Please refer the Job description for details