IT Analyst (Marawi City) at UNDP

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Configuration, System Deployment, System Administration, Data Privacy, Case Management Workflows, Reporting Dashboards, Usability Testing, Hardware Acquisition, Software Platforms, Role-Based Access, Service Desk Management, Technical Documentation, Network Administration, Data Protection Protocols, Capacity Building, ICT Asset Lifecycle Management

Industry

International Affairs

Description

Tiered Approach In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby: * Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026. * Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments * Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers * Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply. Background The UNDP Peace and Stabilization Programme Team, through the recently concluded camp transformation project, conducted consultations with various stakeholders including the Joint Peace Mechanisms, particularly the Task Force on Decommissioned Combatants and their Communities or TFDCC, and has identified the following needs for future programming: (a) need for a consolidated database and management system to inform, manage and document socio-economic services for DCs and their communities; (b) need to align case management work and service delivery within the mechanisms and timeline of the CAB; and (c) support delivery of socio-economic interventions for DCs, their families and communities. To ensure continuity in the efforts and programmes implemented in the past years, the UNDP has collaborated with The World Bank (WB) to co-develop the Project “Unifying Pathways, Linkages and Inclusive Facilitation of Transformative Services for Decommissioned Combatants (UPLIFT DC),” a project to support the government’s initiatives to help transition the former combatants in BARMM. The Project will be funded by the multi-donor trust fund the Bangsamoro Normalization Trust Fund, managed by The World Bank. The project objectives are as follows: (a) to strengthen information and case management for the decommissioning of MILF combatants, to enable more coordinated service provision and better monitoring and (b) to strengthen the livelihoods and wellbeing of Decommissioned Combatants (DCs) and their families through the provision of targeted services and support. There will be three (3) components of the project namely: * Component 1: Establishment and operationalization of an Information, Advisory, and Referral Services (IARS) System * Component 2: Strengthening of case management system and capacity building for social workers and parasocial workers * Component 3: Delivery of socio-economic services to selected male and female Decommissioned Combatants To ensure that the interventions are appropriate, UNDP is now seeking to recruit an IT Analyst who is qualified to support the Project Manager and the Peace and Stabilization Programme Team to operationalise the Information, Advisory and Referral Services (IARS) system by localising, configuring, deploying, and administering the Disarmament, Demobilization, Reintegration and Arms Management (DREAM) platform, which will be customized and deployed for Project UPLIFT. This will serve as a central mechanism for case management, service coordination, and monitoring of support to decommissioned combatants. The IT Analyst is expected to report to the Project Manager. The position holder also demonstrates a client- oriented approach, tact, and ability to work with people of different national and cultural backgrounds. Moreover, the IT Analyst works closely with other project colleagues from the Peace & Stabilization Programme Team and with representatives from other UN Agencies, government officials, technical advisors and experts, multilateral and bilateral donors, and civil society to successfully implement the activities. Duties and Responsibilities Under the overall guidance of the Team Leader of the Peace and Stabilization Programme Team and/or his designated deputy as well as with the Head of the Cotabato Office, and under the direct supervision of the the Project Manager of UPLIFT DC, the IT Analyst will be tasked to deliver distinct outputs of the project, to ensure quality implementation. The IT Analyst will work closely with the project team, the Peace and Stabilization Programme Team, and UNDP CO teams and project stakeholders, particularly the Joint Peace Mechanisms and local authorities within the BARMM and its adjacent provinces, particularly Lanao. The IT Analyst will be directly responsible for completing the following set of tasks within allotted, agreed- upon time frames: * Operationalize the IARS by localizing, configuring, deploying, and administering DREAM- Management Information System (DREAM-MIS). DREAM supports the registration and profiling of participants, issuance of ID cards, service mapping, need–opportunity matching, monitoring of reintegration support (including financial disbursements and training), and robust reporting. * Ensure compliance with data privacy and safeguards and build counterpart capacities for sustained handover and maintenance beyond the project period System localization , Configuration, and Deployment (IARS via DREAM‑MIS) * Ensure DREAM-MIS meets the agreed case management workflows and referral pathways (modules, forms, user roles, dashboards) * Support further data migration protocols from DSWD/TFDCC sources and ensure appropriate separation of biometrics and other sensitive data in line with data‑sharing agreements. * Maintain and ensure reporting dashboards are aligned to the Project Results Framework and partner reporting requirements. * Provide technical assistance in usability testing and roll out phase of DREAM-MIS to ensure platform readiness. * Ensure hardware and software platforms meet the UNDP corporate standards and the key business processes * Deliver technical advisory services on ICT asset lifecycle management, including maintenance planning, performance optimization, and hardware acquisition in accordance with organizational standards and specifications” * to ensure that asset management responsibilities are clearly covered within the scope * Coordination of the implementation of corporate UNDP systems. Ensure System Administration, Security, and Quality Assurance * Contribute to the user manuals and training materials for DREAM-MIS and conduct training and provide post-training technical support. * Administer role‑based access (including decentralized permissions), manage user provisioning and deprovisioning, and maintain audit logs. * Oversee the service desk process, including ticket intake, classification, prioritization, and updates. Coordinate with the vendor or technical support team for issue resolution and required adjustments, provide replication steps, and validate fixes as needed. * Maintain technical documentation (configuration notes, SOPs, admin runbooks, data dictionaries, Application Programming Interface specifications * Ensure interoperability with national systems such as those of the Department of Social Welfare and Development (DSWD) and BARMM institutions. * Establish UNDP and counterpart’s data protection protocols access controls, and system documentation to ensure long-term sustainability. * Support the gradual transfer of ownership and technical capacity to relevant national agencies, enabling full handover and independent management of the system post-project. * Conduct regular audits to identify areas for improvement and ensure the systems are up to date with the latest security patches and features. * Develop long-term sustainability and maintenance plans to ensure the continued operation and improvement of the systems. Ensures efficient networks administration, focusing on achievement of the following results: * Monitoring of the computing resources to provide a stable and responsive environment. * Operation of network utility procedures defining network users and security attributes establishing directories, * menus and drive-mappings, configuring network printers and providing user access. * Monitoring of backup and restoration procedures for both server and local drives. * Monitoring of network traffic, including LAN and internet connectivity, to ensure alignment with UNDP requirement Provision of technical advice on network administration to other agencies as required Ensures facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results: * Organization and facilitation of trainings for the programme, project personnel; * Synthesis of Lessons Learnt and Best Practices; * Sound contributions to knowledge networks and communities of practice. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Competencies Core Competencies: * Achieve Results: Level 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline * Think Innovatively: Level 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements * Learn Continuously: Level 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback * Adapt with Agility: Level 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible * Act with Determination: Level 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident * Engage and Partner: Level 1: Demonstrates compassion/understanding towards others, forms positive relationships * Enable Diversity and Inclusion: Level 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies: Business Direction and Strategy * Systems Thinking: Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on Business management * Digital Awareness and Literacy: Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed * Working with Evidence and Data: Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision- making * Risk Management: Ability to identify and organize action around mitigating and proactively managing risks * Customer Satisfaction/Client Management: Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns. Administration & Operations * Events management (including retreat): Ability to manage events, including venue identification, accommodation, logistics, catering Required Skills and Experience Education: * Advanced university degree (Master’s degree or equivalent) in Information Technology, Computer Science, Information Systems, Software Engineering, or other related field is required. Or * A first-level university degree (Bachelor’s degree) the areas mentioned above in combination with additional two (2) years of qualifying experience will be given due consideration in lieu of advanced university degree. Experience: * Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. * Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in IT management and web-based information management Desired Skills: * At least 2 years working experience, including development and implementation of ICT strategies, management of ICT services, hardware and software platforms, telecommunications facilities. * At least 2 years network and administration experience * At least 2 years of relevant work experience in system administration, configuration, and user support for multi‑stakeholder platforms; familiarity with role‑based access and data privacy controls. * At least 2 years experience in web based management information system * Proficiency in standard software applications Word, Excel, PowerPoint, Outlook * At least 3 years experience with Government or Social Sector MIS * At least 3 years of experience in working with the joint peace mechanisms and other key stakeholders involved in the peace processes in the BARMM. * Previous experience in International Organizations, such as the UNAt least 3 years of experience of working with national/local government agencies, development partners and civil society. Required Languages: * Fluency in English and Filipino is required. Professional Certificates: * Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems * Engineer (MCSE) would be an asset. * Certificate in any of the following cybersecurity, data protection/privacy, cloud systems (Azure/AWS), database administration would be an asset Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Responsibilities

The IT Analyst will operationalize the Information, Advisory and Referral Services (IARS) system by localizing, configuring, deploying, and administering the DREAM platform for Project UPLIFT, serving as the central mechanism for case management and monitoring support for decommissioned combatants. Key tasks include ensuring system compliance with data privacy, maintaining reporting dashboards, providing technical assistance during roll-out, and coordinating system administration, security, and quality assurance.