EQUALITY, DIVERSITY, AND INCLUSION

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.

OVERVIEW OF ROLE

Working closely with the 4th line Compute and Storage team, you will help to resolve incidents, problems and assist with implementing change.
You will provide support to Compute and Storage service, including physical servers, storage arrays, SAN & NAS, disaster recovery systems both on premises and in the cloud.

KEY DUTIES AND RESPONSIBILITIES INCLUDE

• Provide support to Compute and Storage infrastructure services.
• Deliver an outstanding customer experience by focussing on our employees needs and providing timely resolutions with clear and regular communication.
• Work closely with the wider infrastructure teams helping to define support requirements and improvements to service across Compute and Storage services.
• Act as a technical support analyst within the team - for complex support issues and critical situations in the owned technology areas
• Assists in improving the Compute & Storage services, proposes and drives forward improvement initiatives
• Identify problems through analysing incident patterns and suggest enhancements to continually improve our services.
• Understand the critical needs of the business and escalate urgent issues to minimise the impact to the business and employee productivity.
• Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance