We are seeking a proactive and detail-oriented IT Analyst to support and enhance our business systems and reporting capabilities. The successful candidate will play a key role in maintaining and developing our Kerridge ERP system, delivering insightful Power BI dashboards, and providing first-line IT support at our single site organization.
The successful candidate will also proactively identify process improvements and deliver enhanced working practices across the company where possible.
We are keen to support professional development at all levels, and will work with the individual to ensure support where necessary. This could include anything from Level 3 courses through to apprenticeship.

Key Responsibilities:

• ERP System Management:
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• Administer and support the Kerridge ERP system, including user access, configuration, and troubleshooting.

• 
  
• Be instrumental in the upcoming Kerridge Upgrade

• 
  
• Collaborate with departments to optimize workflows and ensure system efficiency.

• 
  
• Liaise with Kerridge support and vendors for issue resolution and upgrades.

• Business Intelligence & Reporting:
• 
  
• Work with off site developers to support the development and maintenance of Power BI dashboards and reports to support business decision-making.

• 
  
• Work with stakeholders to gather reporting requirements and translate them into actionable insights – assisted by external developers

• 
  
• Ensure data accuracy and integrity across reporting platforms.

• IT Support:
• 
  
• Provide first-line technical support to users, resolving hardware, software, and network issue (one site).

• 
  
• Manage IT assets, including procurement, setup, and maintenance of equipment.

• 
  
• Support onboarding/offboarding processes, including account setup and access control.

• 
  
• Co-ordinate peripheral systems from an IT perspective such as MCS, Prism, Maxoptra etc – new user set up, etc

• Project Support:
• 
  
• Assist in the planning and implementation of IT-related projects.

• 
  
• Document processes, procedures, and system configurations.

• IT Architecture
• 
  
• Work with the SLT and Group IT to define a robust IT Architecture for the Company

• 
  
• Assist in defining uses of AI for the company and assist in implementing these where suitable

Required Skills & Experience:

• Proven experience with Kerridge ERP systems (preferably in a support or analyst role).
• Strong proficiency in Power BI, including DAX, data modeling, and dashboard creation.
• Solid understanding of IT support principles, including Windows OS, Office 365, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize effectively.

Desirable Qualifications:

• Degree or certification in IT, Computer Science, or related field.
• Experience with SQL or other data query languages.
• Familiarity with ITIL or other service management frameworks.

Personal Attributes:

• Analytical mindset with attention to detail.
• Strong interpersonal skills and a customer-focused approach.
• Self-motivated and able to work independently or as part of a team.

• ERP System Management:
• 
  
• Administer and support the Kerridge ERP system, including user access, configuration, and troubleshooting.

• 
  
• Be instrumental in the upcoming Kerridge Upgrade

• 
  
• Collaborate with departments to optimize workflows and ensure system efficiency.

• 
  
• Liaise with Kerridge support and vendors for issue resolution and upgrades.

• Business Intelligence & Reporting:
• 
  
• Work with off site developers to support the development and maintenance of Power BI dashboards and reports to support business decision-making.

• 
  
• Work with stakeholders to gather reporting requirements and translate them into actionable insights – assisted by external developers

• 
  
• Ensure data accuracy and integrity across reporting platforms.

• IT Support:
• 
  
• Provide first-line technical support to users, resolving hardware, software, and network issue (one site).

• 
  
• Manage IT assets, including procurement, setup, and maintenance of equipment.

• 
  
• Support onboarding/offboarding processes, including account setup and access control.

• 
  
• Co-ordinate peripheral systems from an IT perspective such as MCS, Prism, Maxoptra etc – new user set up, etc

• Project Support:
• 
  
• Assist in the planning and implementation of IT-related projects.

• 
  
• Document processes, procedures, and system configurations.

• IT Architecture
• 
  
• Work with the SLT and Group IT to define a robust IT Architecture for the Company

• 
  
• Assist in defining uses of AI for the company and assist in implementing these where suitabl