WHAT WOULD MAKE US EVEN MORE SUCCESSFUL? YOU

XL.net is looking for an experience Proactive Analyst to join our team. This is a full-time work-from-home position, Monday through Friday 8 a.m. – 5 p.m. Central Time. This role will require preparing data and attending brief daily client-facing virtual meetings for alignment reviews, as well as internal weekly and quarterly department meetings.
We are already unparalleled in the solutions that we offer to our clients, but we know the other half to our success is acquiring the best employees to deliver those solutions. We are looking for those with the abilities to multitask, problem-solve, proactively answer the “How-to” questions and work collaboratively with the XL.net team. Outstanding listening and communication skills are a must, because it is imperative that our clients get the best service we have to offer. Navigating challenging situations in a professional manner, while articulating confident solutions to our customers’ concerns and needs will make you successful in this role.

QUALIFICATIONS

• Completed associate or bachelor’s degree in a computer technology-related program.
• Excellent English-language verbal, written, virtual meeting presence, and customer service skills.
• Over 3 years of experience providing support to end users and IT infrastructure.
• Certification in CompTIA, VMware, or Microsoft.
• Exceptional attention to detail while thriving in a fast-paced highly structured environment.
• Knowledge of networking principles, including TCP/IP, DNS, routing, and subnetting, as well as remote access technologies such as VPN and terminal services.
• Extensive experience and familiarity with Microsoft Office Suites, Microsoft Windows desktop and server systems, and Active Directory.
• Proficiency in Microsoft 365 and Azure environments.
• Solid understanding of IT best practices.
• Ability to collaborate effectively in a team environment.
• Strong desire to continuously learn new technologies and enhance skill set.
• Proactive approach in resolving issues.
• Strong problem-solving and organizational abilities.
• Proficiency in managing multiple work items simultaneously with a sense of urgency.
• Experience in vendor management, particularly in email, hosting, and cloud environments.

DESIRED TECHNICAL KNOWLEDGE

Our Vision: Striving to build a culture that is continuously improving our clients’ productivity
Our Core Focus: Enabling and accelerating innovation in SMBs to solve and change the world
Our Culture: Customer satisfaction, teamwork and personal growth

• Partnering with System Analysts to increase the Proactive Team’s efficiency to deliver data-driven recommendations that increase the security and reliability of clients’ environment.
• Conducting detailed analysis for remote/virtual client meetings to reduce “noise” and lower user support request tickets.
• Completing technical Alignment assessments to identify potential issues within client environments and enhance their technical capabilities.
• Demonstrating innovative thinking while staying focused on objectives.
• Helping with onboarding new clients and the documentation processes.
• Efficiently managing client schedules and tasks simultaneously.
• Exhibiting a strong commitment to providing excellent customer service.
• Effectively managing customer expectations.
• Promptly responding to customer support requests via email, phone, and chat.
• Utilizing exceptional communication and problem-solving skills to consistently surpass our competitors as the leading IT service organization in the Chicagoland area.