IT & Application Support Officer

Australian HR Institute (AHRI) | Melbourne CBD - Ongoing role

Are you an IT support professional who enjoys solving problems, helping people, and improving the way technology supports business operations?

AHRI is seeking an IT & Application Support Officer to join our Digital Transformation team. This is an exciting opportunity for someone who enjoys a diverse role spanning IT support, Microsoft 365 administration, business applications, digital transformation initiatives, and user enablement.

About AHRI

The Australian HR Institute (AHRI) is the national association for HR and people management professionals. We set the professional standard for HR practice in Australia, deliver industry-leading education and training, host major conferences and events, and celebrate excellence in the profession through the AHRI Awards.

At AHRI, we are committed to fostering a collaborative, innovative and people-focused culture where employees can learn, contribute and grow.

About the Role

Reporting to the Manager, Digital & IT Strategy, you will play a key role in maintaining and improving AHRI's technology environment. You will provide Level 1 and Level 2 support, administer Microsoft 365 and business systems, support digital transformation initiatives, and help staff make the most of the technology available to them.

Key Responsibilities

IT Support & Service Delivery

• Provide Level 1 and Level 2 support across hardware, software, user accounts, access management and business systems.
• Manage service desk requests and incidents, ensuring timely resolution and escalation where required.
• Support onboarding, offboarding and user account management.
• Maintain IT assets, devices and workplace technology.

Microsoft 365 & Endpoint Administration

• Support and administer Microsoft 365 services including Teams, SharePoint, OneDrive and Exchange Online.
• Manage identity and access administration through Microsoft Entra ID.
• Support Intune-managed devices, compliance requirements and endpoint lifecycle activities.
• Maintain technical documentation and knowledge resources.

Business Applications & Digital Transformation

• Provide support for Dynamics 365 CRM, Power Platform, Power BI, SharePoint and other business systems.
• Assist with system testing, documentation and release activities.
• Work with vendors and stakeholders to troubleshoot and resolve issues.
• Identify opportunities for process improvement, automation and better user experiences.

Staff Enablement

• Deliver clear, practical support to users of all technical abilities.
• Create user guides, training materials and knowledge articles.
• Help drive the adoption of digital tools and improved ways of working.

About You

You are a service-oriented IT professional who enjoys working with people and technology equally. You're proactive, adaptable, and genuinely motivated by helping others succeed.

To be successful, you'll bring:

• Experience providing Level 1 and Level 2 IT support.
• Hands-on experience administering Microsoft 365, Teams, SharePoint, OneDrive, Exchange Online, Entra ID and Intune.
• Experience supporting business applications such as Dynamics 365, Power Platform and Power BI.
• Strong troubleshooting and problem-solving skills.
• Knowledge of identity and access management principles.
• Excellent communication skills and the ability to explain technical concepts in plain English.
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