WHO ARE WE?

UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it’s monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Our Operations function consists of the IT, Legal, People, Finance and Analytics teams. We are here to be a key enabler to our other teams at UpGuard. Efficiency, scale and rich insights are some of the key contributions that this team brings to the table. We look to the future and solve really interesting challenges that will unlock Upguard’s ability to grow sustainably and efficiently through optimized systems and processes.

WHERE DOES THIS ROLE FIT IN?

We’re looking for a smart, curious, and resourceful human to join our IT and Security Operations team at UpGuard.
You’ll enjoy daily interactions with our globally distributed workforce—solving problems, improving systems, and helping to scale how we support and secure our environment. While our broader team spans enterprise technology operations, support, cybersecurity, and risk, this role focuses on core IT operations—with hands-on support, break/fix work, and meaningful contributions to enterprise and departmental IT enhancements.
Our IT and Security Operations team also plays an active role in DevOps and InfraOps initiatives—contributing to tooling, automation, and the foundations that enable engineering velocity and operational excellence.
You won’t just keep the lights on. You’ll help shape how we evolve.
UpGuard is in the midst of a company-wide transformation, powered by cutting-edge data analytics, automation, and AI. You’ll be right at the heart of it, helping to drive the systems and support that make it all possible.

WHAT WILL YOU DO?

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• Enterprise IT Service Health (30%)

• Run daily, weekly, and periodic IT and security checklists
• Troubleshoot issues, document fixes, and raise follow-up actions as needed
• Perform health checks across infrastructure and DevOps (e.g. uptime, CI/CD, compliance, alerts)
• Collaborate with DevOps and InfraOps on platform-level issues

General IT Support (40%)

• Monitor and action items in the IT support queue, with a proactive approach
• Prioritize tasks effectively and align timelines with stakeholders

• Deliver empathetic, solutions-oriented support across systems, hardware, and software

Project Work (30%)

• Identify and propose improvements as you gain business context
• Work cross-functionally to implement automation, tooling, and platform enhancements
• Contribute to scripts, dashboards, and operational improvements
• Feed insights from day-to-day work into long-term strategic initiatives