ABOUT US

Lancaster Group Inc., founded in 1955 in Hamilton, Ontario, is a trusted multi-discipline contracting firm with deep roots in the industrial, commercial, and institutional (ICI) construction sectors. Starting as a small sheet-metal shop, the company has evolved into a group of three specialized divisions.
Our company culture blends professional excellence with a strong family-oriented foundation, offering team members a supportive and innovative environment to build long-term careers.

QUALIFICATIONS

• Diploma or degree in Information Technology, Computer Science, or related field (experience will be prioritized over education).
• 5+ years of progressive IT experience, including both hands-on technical work and IT management.
• Strong knowledge of networking, Microsoft 365, cloud platforms, and common business applications.
• Proven experience using AI in daily workflows for productivity, automation, and decision support.
• Strong hands-on experience with multimodal AI tools (voice, image, text) and connecting them across platforms using tools like Zapier.
• Experience with Cursor, Lovable, or similar AI development environments, including building custom AI tools.
• Experience managing AI agents and integrating them into business operations.
• Knowledge of applicable data protection laws (PIPEDA) and IT compliance frameworks.
• Experience supporting both office and field environments; construction industry experience a strong asset.
• Excellent communication skills, with the ability to explain technical concepts in plain language.
• Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or equivalent are an asset.
• Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets, Admin Console) and AppSheet, including user administration, security settings, and workflow automation.
• Experience managing app and platform subscriptions, including licensing, renewals, and user access across cloud-based tools.
• Valid passport and ability to travel to job sites and branch offices as required.

ROLE OVERVIEW

The IT & Systems Manager will be responsible for overseeing all technology operations in the companies — from user support to vendor relationships — while developing and implementing long-term IT strategies. This position requires a strong technical foundation, excellent problem-solving skills, and the ability to work closely with both field and office staff.
In addition to core IT management, this role carries primary responsibility for cybersecurity, including safeguarding systems, protecting sensitive company data, and training employees in security awareness.
The successful candidate will also leverage AI tools to improve efficiency, automate reporting, enhance workflows, and support decision-making. They must have hands-on experience with multimodal AI tools (voice, image, text), connecting them across platforms using automation tools such as Zapier, and be proficient with tools such as Cursor, Lovable, or similar. Candidates should have experience building their own AI tools, managing AI agents, and using AI in their everyday workflow.
The position requires occasional travel to job sites and branch offices to set up and deploy IT systems; a valid passport is required for potential cross-border or vendor travel. Experience will be prioritized over formal education. Approximately 80% of the time will be spent in the office, with site work as needed. Work hours are flexible between 6am and 6pm with prior approval.

KEY RESPONSIBILITIESDAY-TO-DAY OPERATIONS

• Provide hands-on technical support for hardware, software, mobile devices, and networks across office and field locations.
• Manage user accounts, permissions, and security protocols for all company systems.
• Oversee backups, system monitoring, and disaster recovery planning.