IT Application Analyst (m/f/d)

at  skyalps

We are looking for an IT Application Analyst (m/f/d) to strengthen our team at our Bolzano office.

REQUIRED SKILLS:

• Technical Knowledge: Strong knowledge of business software, ERP systems, relational databases (SQL), and reporting tools, as well as experience in developing and programming business software and system integrations.
• Analytical Skills: Ability to analyze and interpret data, with a strong problem-solving orientation.
• Communication Skills: Excellent written and verbal communication skills to interact effectively with cross-functional teams. A good knowledge of English, both written and spoken, is required to manage technical documentation and communicate with international colleagues and clients.
• Customer Orientation: Ability to understand the needs of end users and provide timely and efficient support.

REQUIREMENTS:

• Degree in Computer Science, Computer Engineering, or equivalent professional experience.
• 2+ years of experience in application support or application analysis.
• Familiarity with the integration and maintenance of business applications.
  The type of contract and salary level will be determined based on the profile and experience of the selected candidate.
  We offer a secure job in a family-owned company with numerous opportunities for personal and professional development, competitive compensation and benefits including supplementary pension plans, health insurance, meal vouchers, cafeteria, and discounts on SkyAlps flights

• Technical and Functional Support: Provide first and second-level support for business applications, troubleshooting technical issues and responding to end-user requests.
• Requirements Analysis: Work with business teams to understand their requirements and translate them into technical specifications to configure or enhance applications.
• Monitoring and Maintenance: Ensure that applications are continuously monitored to guarantee high levels of availability and performance.
• Update Management: Plan and manage the installation of updates, patches, and improvements for business applications.
• Documentation: Create and maintain technical documentation, user guides, and training materials to support application adoption.
• User Training: Train end users on the use of applications and provide assistance in resolving operational issues.