The Application Support Specialist’s primary function is to analyze, evaluate, modify, test and implement site-wide information systems as well as support the Operating System. They will respond to user and systems problems and prepare application system specifications. In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance. Reports directly to the Deputy or Functional Area Manager.

QUALIFICATIONS

• Year 12 completion
• Comp TIA Security + Certification
• Formal qualifications in Computer Science or Information Technology
• Equivalent demonstrated experience (Field: Relevant or related discipline)
• MCSE/MCSA, Redhat Linux Certification
• Network + Certification
• ITIL Foundations Certificate
• VMWare Certification
• Equivalent demonstrated experience

EXPERIENCE AND SKILLS

• 3 years’ experience
• Strong communication skills and the ability to engage with varied stakeholders
• Experience with MS Officer operating system, VMWare, and Linux Operating Systems
• Understanding of TCP/IP and networks
• Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful
• End-user support skills

STATEMENT OF WORK REQUIREMENTS

All personnel assigned shall be:

• At least 18 years of age.
• Able to fluently read, write and speak English

ESSENTIAL RESPONSIBILITIES

• Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications.
• Maintain and configure virtual servers and hardware, Cisco Call managers, VoIP phones and user accounts.
• Maintains accurate inventory of all IT equipment including networks configurations and drawings.
• Resolve user hardware and software problems with printers, laptops and desktop PCs.
• Sets up computers with software, security patches, email accounts, security and network connection settings.
• Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems.
• Correct system network problems and coordinate corrective action with third party vendors where applicable.
• Support remote access issues with FTP, RDP or VPN. Document Information Technology procedures and generates manuals for custom applications
• Contacts and follows up with Information Technology vendors and consultants
• Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL.
• Research and negotiate pricing to make Information Technology purchases with multiple vendors
• Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace.
• Any other reasonable duties as requested

All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements. While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:

• Completing work tasks in a safe manner
• Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
• Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
• Red-Carding a Job - Employee right and responsibility to “STOP WORK” if a job is unsafe or possess a danger to the environmen