IT Applications & Project Specialist - CRM at CNSCares

Englewood, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

90000.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Application Maintenance, Project Management, CRM Applications, User Administration, Email Marketing, Google Analytics 4, UTM Tracking, Zoho CRM, Active Directory, AI Development, Deluge Development, Health Care Experience, Process Optimization, Training Programs, Stakeholder Communication

Industry

Hospitals and Health Care

Description

Description Salary: $75,000 - $90,000 per year depending on experience Location: Denver, CO In-Office, Monday-Friday, Full-Time Benefits Summary: Medical, dental, vision, and 401K Matching 401k Health Savings Account Unlimited Paid Time Off (PTO) Position Summary On behalf of CNS Cares (“CNS” or “Company), this position provides technical support to company application users. The role assists in application maintenance and projects, performance improvement initiatives, procuring general and market-specific curriculum for applications as well as support of the company’s application and back-office systems. In addition, this role will be cross trained on the portfolio of company systems for; redundancy in support, user administration into systems, and escalated technical documentation. This individual performs as an applications specialist anticipating future information technology updates to systems and helping identify solutions based on the evolving IT landscape. Essential Functions Employee must have regular attendance/punctuality, be able to work with others at all levels of the company. Other assigned duties include the following as it pertains to company applications and project management. Applications include, but not limited to, any third-party applications or systems, or internally developed applications. Provides support of company applications. Evaluates and triages reported application issues Monitors of technical tickets with application partners Works with IT staff to identify problematic areas and implement short- and long-term strategic solutions. Coordinates projects, timelines, testing, implementations, mitigation efforts and enhancements for new and existing applications. Monitors project milestones and communicate with key stakeholders to facilitate agile improvements. Works with IT staff to build out end user training programs and procedures. Educates user on browser and mobile applications connected with all systems Enhances state and branch operations by promoting metrics, analyzing processes, and implementing optimization strategies, tools, and best practices to ensure high-quality operations. Promotes feedback processes from end users for application improvements and enhancements. Performs as subject matter expert for CRM applications and systems Educates CRM users on processes, current functionality, enhancements, best practices, and mitigation channels. Communicates outages, bugs, and updates to company leadership and CRM users. Coordinates the resolution of CRM help requests. Develops workflows, functions, automations and available integrations within and between sales and marketing systems. Builds UTM connection between campaigns and applications. Creates and performs as IT lead on live event website management platform in coordination with sales and marketing Other duties as assigned, including but not limited to: a. Cross-training extensively on key company systems to provide support redundancy within IT Department. b. Assisting in resolving help desk tickets for the portfolio of company applications and systems c. Contributing to user administration for company backend systems Requirements Education/Training Required: Bachelor’s Degree At least five (5) years of experience in project management, application implementation, and application support Valid Driver’s License High Level of general technical acumen Past CRM Administrator or CRM Manager Experience - Three (3) or more years of experience Email Marketing Engine Management experience - Two (2) or more years of experience GA4 (Google Analytics 4) experience Understanding of how to bridge UTM across different systems Preferred: Zoho CRM, Zoho Campaigns, Zoho Backstage or Zoho platform experience Past experience working with Active Directory systems such as Entra, Azure, Zoho AD or other similar systems AI or AI Agent development or management experience Deluge Development or other developer experience Health Care (Home Care Preferred) experience (1+ years of experience) Clearances The following background checks are conducted: Criminal background Driving Record OIG Exclusion List Sex Offender Registry #TFIND

Responsibilities

The IT Applications & Project Specialist provides technical support to application users and assists in application maintenance and project management. This role also involves coordinating projects, enhancing operations, and educating users on CRM applications.