QUALITIES & SKILLS REQUIRED:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

PLEASE BE ADVISED THIS IS A LEVEL 3 APPRENTICESHIP OPPORTUNITY. IF YOU HAVE AN ICT RELATED QUALIFICATION AT A LEVEL 3 OR HIGHER, OR IF YOU HAVE EXTENSIVE EXPERIENCE IN A ICT RELATED ROLE, WE CANNOT ACCEPT YOUR APPLICATION.

Role: IT Apprentice
Location: Stafford
Salary: 17,000 p/a (rising to £19,000 upon passing probation)
Start Date: October 2025
Hours: Monday – Friday (9am – 5pm) / 37.5 hours
If you are passionate about IT and looking to start, change, or develop your career, this is the perfect opportunity for you. We have a career-launching position available with a well-established, national IT Solutions business based in Stafford. This company is renowned for its wholesome culture and strong emphasis on development and progression.

KEY RESPONSIBILITIES:

As a IT Apprentice, you will be the entry point for all requests and tickets, while also working closely with other Service Desk Analysts to provide a cohesive experience for clients.

You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution and if required timely escalate.

• During your 17-month apprenticeship you will be provided with the tools you need to succeed within the role and develop soft skills as well as technical skills.
• Provide the client facing interface for all support queries
• Co-ordinate all support queries and requests
• Maintain knowledge base for all encountered issues
• Update clients on all stages of support calls, from logging, research, action plan, escalation to resolution
• Publish client facing technical information such as best practice guides, FAQ’s, etc.
• Provide reports and statistical analysis on issues reported and resolved for use by account management teams and technical teams
• Provide a feedback loop to delivery and consulting teams for issues arising during project deployment
• Providing a point of contact and administration for in-house IT systems
• Working to daily targets based around support queries
• Ad hoc duties are required

KNOWLEDGE SKILLS & BEHAVIOURS DEVELOPED IN THE ROLE:

• Gain hands-on experience in Service Desk operations and become an effective team member within a large tech business
• Develop technical skills while building strong communication abilities
• Learn how to deliver outstanding customer service to customers