As an IT Apprentice, you will form part of our NOC (Network Operations Centre) and will be responsible for supporting our customer’s IT Networks and Infrastructure. Full training will be provided, as well as having structured learning objectives.
You will be passionate about IT and be looking to progress your career within an industry-leading IT company. Upon successful completion of your IT Apprentice, you will gain an industry-standard certification and Commercial will continue to invest in your training and personal development to support your growth within the Company.
Please note, successful applicants will be invited to attend our Assessment Centre day scheduled for 27th June 2025, at Commercial HQ.

ABOUT US

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.
As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.
We’re proud to be #commercialbynature – a team driven by values, sustainability, and continuous improvement.
And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

DIVERSITY & INCLUSION

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.
We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.
We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!
We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.
To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers

• To provide 1st line support to clients – via telephone, email and remote working.
• Monitor the 1st line support queue ensuring incidents are actioned within agreed SLAs.
• Perform proactive maintenance using our in-house monitoring system.
• Handle telephone calls and emails from clients and create support incidents as needed.
• Help to develop guides to support training needs.
• Take on additional duties as deemed appropriate to the role and business needs.
• Maintain excellent relations with customers and 3rd party resolver groups.
• Guide and aid effective incident resolutions and maintain a knowledge base of known errors and resolutions.
• Join our other apprentices in performing daily checks on our customer’s infrastructure backups to ensure data continuity throughout their environment.