Are you passionate about technology and eager to embark on an exciting journey in IT support? Join a dynamic educational trust known for its commitment to innovation and excellence. Our client is looking for a dedicated IT Support Apprentice to be a part of their supportive and forward-thinking team.
Our client is a leading educational trust that manages a network of academies, providing high-quality education to thousands of students. Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources. As part of their team, you’ll play a vital role in maintaining and enhancing their IT infrastructure, supporting their mission to deliver outstanding education.
In this role, you’ll work towards your Level 3 IT Support Apprenticeship, delivered by our expert training team.

DESIRED SKILLS, QUALITIES, AND EXPERIENCE:

• Knowledge of PC hardware
• Familiarity with Windows operating systems
• Proficiency with the Windows Suite (Word, Excel, etc.)
• Strong communication skills
• Effective problem-solving abilities
• Flexibility and adaptability
• Good organizational skills
• Willingness to learn
• Ability to work well in a team
• A Grade 5/C in English and a Grade 4/C in Maths is required for this role

• Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship program.
• Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider.
• 1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs.
• Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly.
• Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organize repairs for IT equipment.
• Issue Escalation: Escalate complex IT issues to appropriate colleagues.
• Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues.
• Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events.
• Project Roll-Out: Support IT project implementations across the Trust and partner schools.
• Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required.
• Policy Compliance: Implement systems and software in line with the Trust’s IT policy and advise on Health and Safety matters related to IT.
• Additional Duties: Perform other duties as agreed with the Trust’s IT Director.