KNOWLEDGE, SKILLS & QUALIFICATIONS

• Minimum of 5 GCSE’s (to include Mathematics & English) (or equivalent)
• Open to Modernisation: Embraces evolving technology and contributes to the improvement and streamlining of IT systems and processes.
• Innovative and Problem-Solving Mindset: Thinks creatively to find effective solutions and proactively improves user experiences across a distributed workforce.
• Challenges the Norm: Willing to question existing methods and suggest constructive changes to enhance service and efficiency.
• Interest in IT and Technology: Genuinely passionate about IT and enthusiastic about supporting users and solving a wide range of technical issues.
• Confident Communicator: Comfortable interacting with employees at all levels across multiple locations, including international colleagues, both remotely and in person.
• Eager to Learn and Develop: Demonstrates a proactive approach to personal development and staying up to date with emerging IT trends and tools.
• Knowledge of Microsoft Technologies (desired): Tools and platforms such as Microsoft 365, SharePoint, Azure, and Windows environments.
• Experience of building PCs (desired): any experience of building PC’s would be beneficial

PURPOSE

• Working under supervision as part of a busy IT department to gain skills and experience through on the job training and working towards an IT qualification.
• To contribute to the provision of first- and second-line technical support for all AMG Chrome employees across UK and U.S. locations.

DUTIES

• Troubleshoot and resolve hardware, software, and network issues via remote tools and occasional on-site visits to other locations.
• Communicate with internal employees through Teams, email and Phone and Face to Face where possible.
• Work towards internal SLAs for users.
• Maintain and support Microsoft technologies, including Microsoft 365, Teams, SharePoint, Windows OS, and related applications.
• Support the setup, upgrades and maintenance of user accounts, devices, and IT assets.
• Carry out routine support i.e. Password resets, installs and upgrades.
• Work collaboratively with other IT team members to deliver consistent and effective services.
• Ad hoc support the internal Bespoke systems
• Assist in onboarding/offboarding processes, ensuring all IT systems are correctly configured.
• Resolve issues through troubleshooting utilising our internal RMM System Ninja, Team Viewer etc
• Document issues, solutions, and processes to improve future service delivery through the ticket system and SharePoint.
• Contribute ideas for system improvements and automation.
• Travel occasionally to UK sites as required
• Use basic Scripts like PowerShell to automate set ups
• Be responsible in maintaining backups of the core systems and servers.
• Training and learning to complete an apprenticeship
• £19,000 Per annum

HEALTH, SAFETY, WELLBEING AND ENVIRONMENTAL RESPONSIBILITIES:

• Take care of your own and your colleagues health, safety and wellbeing and report any concerns to your Line Manager
• Act upon any hazards, unsafe conditions or environmental concerns without delay
• Comply with all relevant environmental laws and relevant standards and practices
• Look after your own and your colleagues’ mental health and raise any concerns of mental health injury or illness to your Line Manager or the People Department
• Abide by the Health & Safety Policy, Environmental Policy and Psychosocial Policy