IT SUPPORT APPRENTICE – RAND EUROPE

Are you passionate about technology and eager to start a meaningful career in IT? RAND Europe is looking for an enthusiastic IT Support Apprentice to join their Cambridge-based team and provide first-class technical support while developing your skills across a broad range of IT systems.
As a not-for-profit public policy research organisation, RAND Europe helps improve decision-making through research and analysis. From healthcare to security and technology, their work informs change around the world. By joining their organisation, you’ll not only gain valuable hands-on experience in IT, but also contribute to work that has a lasting social impact.
This is your chance to become part of an organisation that values innovation, integrity, and continuous learning — all within a collaborative and supportive environment.

DESIRED QUALITIES, SKILLS, AND KNOWLEDGE:

• Confident communication and a proactive, customer-focused mindset.
• A real interest in IT, with a willingness to learn and grow.
• Must be a UK national and have lived in the UK for at least 5 years (due to enhanced security clearance requirements).
• A Grade 5/C in GCSE English and a Grade 4/C in GCSE Maths is required for this role.
• An A-Level or equivalent qualification

• You must be willing to undergo an enhanced DBS and security clearance check.

  Salary, Hours & Benefits:

• £21,000 per annum.

• Monday to Friday, 9:00am – 5:00pm.
• 33 days holiday including bank holidays.
• 8% employer pension contribution.
• Annual salary review.
• BUPA medical insurance.
• Group income protection & life assurance.
• Enhanced sick pay and family-friendly policies.
• Flexible working arrangements.
• Learning and development support.
• Employee wellbeing programme.
• Free on-site parking and cycle-to-work scheme.
• Access to company bikes and fresh fruit daily.

• Long-service awards and compassionate leave.

  Your Training with Baltic Apprenticeships
  Through this Level 3 IT Support Technician apprenticeship, you’ll build a strong foundation in technical support, hardware maintenance, cloud platforms, and cyber security principles. Baltic’s combination of live instruction, online learning, and one-to-one mentorship ensures you’re fully prepared for a successful career in IT.

Please refer the Job description for details