You:

• Highly disciplined and a self-starter
• Goal orientated with a high level of enthusiasm
• You will have fantastic communication skills to be able to reach the decision maker and quickly grasp ideas and concepts
• Thrive in a high-pressure environment, meeting daily, weekly and monthly targets
• Be resilient, dedicated and confident enough to call business customers and build relationships
• Adapt to using a range of tools and technologies
• Be able to take on board feedback and coaching, in order to develop your skills

Responsibilities

• Provide 1st Line IT Support.
• Monitor Network & Server Infrastructure.
• Taking phone calls on the Service Desk, handling Service portal tickets and emails.
• Provide remote and on-site IT Support where required.
• Respond to system failures in a timely manner.
• Create and maintain procedures for new and existing processes.
• Troubleshooting customer technical faults and driving fault resolution
• Client service management and relationship building.

Requirements

• on-site maintenance is required so a full driving licence is required
• A good understanding of Microsoft Windows operating systems
• Experience with various brands of routers and networking equipment
• Experience of working with, and troubleshooting, wired and wireless networks with a good understanding of TCP/IP
• Excellent communication skills, verbal and written, including a confident and polite manner when talking to customers
• Good organisational and troubleshooting skills, including time management, and the ability to multi-task and prioritise your own workload
• You must have at least 5 standards (Level 1 – 3) OR 5 National Level 5 grades, both qualifications must include Maths and English.

Training
Start with a 12-15 month IT apprenticeship, which consists of training in small groups and work based assessment covering: Operating systems, Server administration, Customer support, Networking and Security.

Work Remotely

• No

Job Types: Full-time, Permanent, Apprenticeship
Pay: £16,000.00-£18,000.00 per year

Benefits:

• Company pension
• Gym membership

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Rochdale: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• IT: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

• Provide 1st Line IT Support.
• Monitor Network & Server Infrastructure.
• Taking phone calls on the Service Desk, handling Service portal tickets and emails.
• Provide remote and on-site IT Support where required.
• Respond to system failures in a timely manner.
• Create and maintain procedures for new and existing processes.
• Troubleshooting customer technical faults and driving fault resolution
• Client service management and relationship building